Wordpress
Jordan Prochnow
Iowa City,Iowa
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Front Desk Agent
Hyatt Regency Coralville Hotel & Conference Center
Coralville, IA
05.2021 - Current
- Greet all customers with a warm, friendly welcome
- Implement service recovery in instances where guests are upset
- Respond to customer inquiries quickly via phone, email, or in-person
- Provide information on local attractions and restaurants to non-local visitors
- Process guest arrivals and departures daily
Guest Teacher
Great River Shakespeare Festival
Winona, MN
07.2021 - 07.2021
- Assisted program instructors for several hours with text work and scansion
- Interacted with and provided help to young actors
- Instructed students in lesson plans that had been created by teacher
Direct Service Volunteer
Rape Victim Advocacy Program
Iowa City, IA
08.2018 - 08.2019
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Underwent 40+ hours of extensive training on sexual violence and how to assist
- Workedon-call shifts to provide care and help to survivors
- Participated in monthly meetings with educational topics surrounding gendered violence
Digital Editor
The Daily Iowan
Iowa City, IA
08.2018 - 02.2019
- Edited and designed newspaper articles to publish in a digital form
- Used Wordpress to format newsletters and digital articles in an appealing and organized manner
- Created, scheduled, and executed social media posts to share articles and increase media presence
- Reported news and generated web traffic through advanced social media and SEO showcasing skills.
News Reporter
The Daily Iowan
Iowa City, IA
08.2017 - 02.2019
- Wrote news-worthy articles for the University of Iowa's student-run publication, the largest in the country
- Conducted interviews with a variety of sources to feature in articles and obtain important information
- Worked with editors on improving writing quality and accept feedback
- Created long-form projects about interesting topics
Newsletter Chair
Alpha Chi Omega At Iowa
Iowa City, IA
05.2018 - 12.2018
- Gathered information about chapter activities and events to share with family, friends, and alumnae
General Intern
Lighthouse Writers Workshop
Denver, CO
08.2016 - 06.2017
- Participated in internship through Goodwill and Bringing Back the Arts in an artistic field
- Maintained house facilities
- Proofread and edited course catalogues and event calenders for workshops and literary readings
- Set up and took down event spaces
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
Education
Bachelor of Arts - English And Creative Writing
University of Iowa
Iowa City, IA 08.2017 - 05.2021
Software
InDesign
Google Slides
Google Docs
Google Forms
PowerPoint
Timeline
Guest Teacher
Great River Shakespeare Festival
07.2021 - 07.2021
Front Desk Agent
Hyatt Regency Coralville Hotel & Conference Center
05.2021 - Current
Direct Service Volunteer
Rape Victim Advocacy Program
08.2018 - 08.2019
Digital Editor
The Daily Iowan
08.2018 - 02.2019
Newsletter Chair
Alpha Chi Omega At Iowa
05.2018 - 12.2018
News Reporter
The Daily Iowan
08.2017 - 02.2019
Bachelor of Arts - English And Creative Writing
University of Iowa
08.2017 - 05.2021
General Intern
Lighthouse Writers Workshop
08.2016 - 06.2017
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