Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Server
Jordan Purcell

Jordan Purcell

RADFORD,VA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized clerk with experience in eat-in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Outgoing clerk with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Friendly Server with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Dependable Clerk successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Service-oriented Server with 2 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Upbeat Server with outstanding coordination and memorization skills. 3-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Efficient Cocktail Waitress bringing 3 years of exceptional performance in serving roles. Eager to fulfill a Server opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction. Versatile Server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Ambitious server with 2 years of experience boosting food and drink sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, type and health aspects of items. Logical salesperson focused on upselling 15% of customers resulting in additional earnings for restaurant and tips. Versatile server with 2 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of 93% due to friendliness, speedy service. Enthusiastic Server eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of menu orders and training in memorization of foods. Motivated to learn, grow and excel in the food serving industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking server position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sever position. Ready to help team achieve company goals. Experienced server with over 2 years of experience in food industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Brambleton Deli & Bbq
Roanoke, VA
06.2021 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees by [Action].
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Served [Type], [Type] and [Type] beverages and offered refills.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Donut Maker

Duck Donuts
Roanoke, VA
06.2020 - 04.2021
  • Kept workstation and area around workstation neat and clean.
  • Assisted in ordering products and supplies needed for daily operations.
  • Rotated product in coolers and freezers according to FIFO processes.
  • Baked, decorated and displayed donuts per guidelines.
  • Prepared and produced quality products to meet or exceed customer and company expectations.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained high personal grooming standards and uniform presentation.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Lifted and carried heavy materials.
  • Adhered to procedures in preparing food items.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Filing Clerk

Mincon Inc.
Roanoke, VA
05.2018 - 08.2020
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Administered gathering and preparation of [Type], [Type], and [Type] files within strict deadlines and in alignment with specific [Job Title]'s needs and requests.
  • Oversaw file room operations for [Number] [Job title]s and streamlined workflows to promote quicker turnaround.
  • Maintained strict data accuracy standards via multiple reviews of [Type] files for presentation to [Job Title]s.
  • Examined, categorized and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Implemented improvements to file systems and procedures.
  • Responded to internal and external requests for information.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Classified files based on source, type or other details.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
  • Improved physical and digital filing systems with enhancements to organizational strategies.

Education

High School Diploma -

Hidden Valley High School
Roanoke, VA
05.2022

Skills

  • High-Volume Dining
  • PPE Guideline Compliance
  • Cool Under Pressure
  • Special Requests and Substitutions
  • Dining Room Cleaning and Upkeep
  • Able to Lift 30 Pounds
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Warm and Friendly
  • Menu Memorization and Presentation
  • Bathroom Servicing
  • Food and Beverage Service
  • Transactions and Cash Handling
  • Age Verification
  • Conflict and Complaint Resolution
  • Specials Promotion and Upselling
  • Team Player
  • Daily Specials Memorization
  • Dining Area Maintenance
  • Dish Preparation
  • Waiting Tables
  • Billing and Payment Processing
  • Greeting and Seating Guests
  • Dining Room Monitoring
  • Beverage Preparation
  • Patron Rapport
  • Guest Satisfaction
  • Guest Seating Arrangements
  • Anticipating Guest Needs
  • Guest Relations Management
  • Course Suggestions
  • Wine Pairings
  • Check Payment Processing
  • Table Bussing
  • Server Improvements
  • Contamination Prevention
  • Table Setting Arrangements
  • Guest Accommodations
  • Special Dietary Requirements
  • Patron Experiences
  • Suggestive Selling
  • Glassware Polishing
  • Cocktail Knowledge
  • Hors D' Oeuvres Service
  • Identification Requirements
  • Stocking and Replenishing
  • Servsafe Certified
  • Phone Inquiries
  • Chemical Storage
  • Customized Menus
  • Condiment Refilling
  • Communications Protocols
  • Drink Consistency
  • Tableside Service
  • Error Identification
  • Cash Register Operations
  • Server Consolidation
  • Food Preparation and Safety
  • Brand Loyalty
  • Room Preparation
  • Corrective Actions
  • PCI (Payment Card Industry)
  • Table Monitoring and Turnover
  • Wine and Liquor Service
  • Table Preparation
  • Station Preparation
  • To-Go Order Preparation
  • Patron Engagement
  • Guest Flow
  • Bussing Experience
  • Valid Food Handlers Certification
  • Kitchen Sanitization
  • Process Monitoring
  • Ingredient Preparation
  • Dietary Restrictions
  • Operational Efficiency and Safety
  • Managing Extras
  • Server Deployment
  • Dessert Preparation
  • Energetic and Outgoing
  • Courteous Phone Demeanor
  • Adaptable and Flexible
  • Assigning Tables

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Certification

  • [Area of certification] Training - [Timeframe]

Additional Information

I am an Ecology Major in college.

I can speak simple Spanish, Spanglish, Gaelic and French.

I graduated high school in May 2022.

I have a reliable form of transportation.

I have my license and forms of identification.

I am very tolerant of not ideal customers.

Languages

French
Limited Working
Spanish
Limited Working

Timeline

Server

Brambleton Deli & Bbq
06.2021 - 04.2022

Donut Maker

Duck Donuts
06.2020 - 04.2021

Filing Clerk

Mincon Inc.
05.2018 - 08.2020

High School Diploma -

Hidden Valley High School
  • [Area of certification] Training - [Timeframe]
Jordan Purcell