Jordan Quinn
Gastonia,NC
Summary
Dynamic Inventory Quality Control Specialist with a proven track record at A. Duie Pyle, Inc., excelling in customer service and time management. Recognized for building strong client relationships and resolving conflicts effectively. Skilled in live chat support and service recommendations, consistently enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Inventory Quality Control Specialist
A. Duie Pyle, Inc.
06.2025 - 01.2026
- Reported problems and concerns to management.
- Managed timely and effective replacement of damaged or missing products.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Care Representative
The North Face Inc.
09.2024 - 02.2025
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
Customer Service Representative
TTEC
03.2021 - 04.2022
- Assisted pharmacy customers via phone and online channels with questions, account issues, and order status updates in a fully remote environment.
- Supported medication information, insurance verification, and payment processing while adhering to HIPAA guidelines.
- Met quality, accuracy, and handle-time expectations while managing high call volumes in a fast-paced virtual call center.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Sunbelt Rentals
06.2019 - 02.2021
- Supported customers by phone and in-person to create equipment rentals, extensions, and returns in a hybrid office/branch setting
- Entered and updated rental orders, verified availability, and coordinated with dispatch and sales to meet job site timelines.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved scheduling, billing, and equipment questions, documenting interactions clearly for follow-up and accuracy.
Education
Associate of Arts -
Stanly Community College
Albemarle, NC12-2019
Skills
- LiveChat
- Service recommendations
- Customer service
- Positive attitude
- Time management
- Call center customer service
Timeline
Inventory Quality Control Specialist
A. Duie Pyle, Inc.
06.2025 - 01.2026
Customer Care Representative
The North Face Inc.
09.2024 - 02.2025
Customer Service Representative
TTEC
03.2021 - 04.2022
Customer Service Representative
Sunbelt Rentals
06.2019 - 02.2021
Associate of Arts -
Stanly Community College