Jordan Raglin
Atlanta,GA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
2
2
years of professional experience
Work History
Medical Assistant/Patient Referral Coordinator
Buckhead Plastic Surgery
11.2023 - 10.2024
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient vitals.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed medical records management, including filing, organizing and scanning documents.
- Scribing and assisting with pre-op, post-op and follow-up appointments.
- Escorting patients to their exam rooms.
- Sanitizing surgical tools using an autoclave machine.
- Creating/ prepping surgical tool kits.
- Scheduling/coordinating with hospitals to get surgeries scheduled.
- Taking photos/videos for before and after examinations with patients consent.
Medical Imaging Scheduler
Avery Partners- Wellstar Health System
08.2023 - 11.2023
- Performed inbound and outbound telephone calls in call center environment using Epic EMR.
- Coordinated radiology appointments for various Wellstar medical imaging facilities.
Medical Receptionist/Medical Assistant
Sun Pediatrics
05.2023 - 08.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Utilized eClinicalWorks, GRITS, and Availity systems.
- Took patients vitals and prepared them for the doctor/provider.
Wellness Coordinator
The Joint Chiropractic
06.2022 - 09.2022
- My responsibilities were to greet all patients, organize and set appointments, send daily emails, check in patients, enroll patients in company plans, answer phone calls, take payments, promote clinic deals, restock supplies for doctors, sanitize the clinic, and opening/closing procedures
- Collected and tracked information about participation and outcomes of individual programs.
- Created a supportive environment for employees pursuing mental health resources, reducing stigma associated with seeking help.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
- Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.
Education
Bachelor of Science - Biological Sciences
Clark Atlanta University
Atlanta, GA05.2023
Diploma -
HERITAGE HIGH SCHOOL
Conyers, GA05.2019
Skills
- Microsoft Office Specialist
- Microsoft Digital Literacy
- Customer Service
- Teamwork
- Punctuality
- Task Completion
- Leadership
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- EMR / EHR
- Vital Sign Monitoring
- Patient Flow Management
- Anatomy and Physiology Knowledge
- Equipment Sterilization
- Trustworthy companion
- Payment Collection
- Medical Records Management
- ICD-10
- CPT Codes
Certifications
- BLS (CPR &AED) - American Heart Association Certification
References
- Ren Bessette, Office Manager; (678)-260-7983
- Leslie Benitez, RN; (770)-380-5979
- Ashley Waters, RN; (470)-554-4146
- Mariah Robinson, Patient Coordinator; (304)-237-5865
- Ariana Rodriguez, Mentor/ Community Director; (203)-589-2941
Timeline
Medical Assistant/Patient Referral Coordinator
Buckhead Plastic Surgery
11.2023 - 10.2024
Medical Imaging Scheduler
Avery Partners- Wellstar Health System
08.2023 - 11.2023
Medical Receptionist/Medical Assistant
Sun Pediatrics
05.2023 - 08.2023
Wellness Coordinator
The Joint Chiropractic
06.2022 - 09.2022
Diploma -
HERITAGE HIGH SCHOOL
Bachelor of Science - Biological Sciences
Clark Atlanta University