Jordan Rahhal
Simi Valley,CA
Summary
Accomplished leader with extensive experience at Costco Wholesale, demonstrating exceptional skills in customer service and POS systems proficiency. Excelled in staff training and development, significantly boosting sales through strategic implementations. Known for outstanding problem-solving and time management abilities, ensuring operational excellence and employee motivation. Achieved notable improvements in customer satisfaction and efficiency. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Front End Manager
Costco Wholesale
03.2024 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
Night Merchandising Manager
Costco Wholesale
02.2023 - 03.2024
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
Temporary Assistant Front End Manager
Costco Wholesale
06.2022 - 02.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Spent time as a membership manager covering needed shifts overseeing the marketing and refunds department helping to ensure we reached our current benchmarks.
Front End Supervisor
Costco Wholesale
10.2019 - 06.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in many checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Conducted annual and probationary performance reviews and documented counseling notices for front end staff.
- Ran the door audit program for the front end to help ensure minimal shrink and loss of product.
- Was in charge of register maintenance to ensure registers were operating properly and kept clean and organized.
- Covered Supervisor shifts in Membership assisting with marketing, new member sign ups, refunds, and meeting weekly benchmarks.
Refund Clerk
Costco Wholesale
01.2018 - 10.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Warehouse Forklift Driver
Costco Wholesale
01.2017 - 10.2019
- Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
- Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
- Ensured safe work environment by following all safety guidelines and wearing appropriate personal protective equipment.
- Helped maintain clean warehouse facilities by regularly disposing of waste materials and keeping aisles free from debris.
- Reduced product damage with careful handling during loading and unloading processes.
- Worked closely with supervisors to address any concerns or issues related to daily operations, supporting effective communication channels within the team structure.
- Optimized storage space usage by properly organizing pallets based on size, weight, and product type.
Front End Cashier
Costco Wholesale
01.2017 - 10.2019
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Night Merchandiser
Costco Wholesale
07.2015 - 01.2017
- Resolved merchandise discrepancies by coordinating with suppliers and management, leading to a more accurate inventory system.
- Streamlined inventory management by conducting regular audits and reporting discrepancies to management.
- Assisted with loss prevention efforts by reporting suspicious activity to store security personnel when necessary.
- Enhanced store appearance and customer experience by maintaining clean, organized, and well-stocked shelves.
- Maximized space utilization with efficient merchandise placement strategies, including end caps and feature displays.
- Improved in-store navigation for customers by clearly labeling aisles and organizing products logically.
- Supported store operations by participating in nightly resets, ensuring a fresh look for each day''s customers.
- Contributed to a positive work environment through strong teamwork skills, flexibility, and adaptability to changing situations on the night shift schedule.
Education
High School Diploma -
Moorpark High School
Moorpark, CA06.2015
Skills
- Customer Service
- POS systems proficiency
- Sales Strategy Implementation
- Staff Training and Development
- Task Delegation
- Staff Supervision
- Employee Scheduling
- Problem-solving skills
- Time Management
- Member Service
- Administrative Skills
- Employee Motivation
Timeline
Assistant Front End Manager
Costco Wholesale
03.2024 - Current
Night Merchandising Manager
Costco Wholesale
02.2023 - 03.2024
Temporary Assistant Front End Manager
Costco Wholesale
06.2022 - 02.2023
Front End Supervisor
Costco Wholesale
10.2019 - 06.2022
Refund Clerk
Costco Wholesale
01.2018 - 10.2019
Warehouse Forklift Driver
Costco Wholesale
01.2017 - 10.2019
Front End Cashier
Costco Wholesale
01.2017 - 10.2019
Night Merchandiser
Costco Wholesale
07.2015 - 01.2017
High School Diploma -
Moorpark High School
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