Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Ramawad

S. Ozone Park,NY

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Walgreens
12.2024 - 05.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Answered product questions using knowledge of sales and store promotions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Customer Service Cashier

Walgreens
06.2022 - 07.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.

Transporter

Rolling Hills Towing
05.2022 - 06.2024
  • Interacted with customers which helped to builds positive relationships.
  • Logged key information regarding each trip, including mileage, fuel and hours on road.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Kept customers satisfied and loyal by completing timely and accurate deliveries.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Worked with dispatch to update routes and inform customers of delays.

Clerical Administrative Assistant

Mack1 Realty Group
01.2021 - 06.2024


  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

John Adams HS
10101 Rockaway Blvd, Jamaica NY 11417
06-2025

Skills

  • Cash register operations
  • Inventory
  • Guest services
  • Opening and closing procedures
  • Customer service
  • POS system operation
  • Inventory stocking
  • Microsoft office
  • Customer satisfaction
  • Reliability and punctuality

Timeline

Customer Service Cashier

Walgreens
12.2024 - 05.2025

Customer Service Cashier

Walgreens
06.2022 - 07.2024

Transporter

Rolling Hills Towing
05.2022 - 06.2024

Clerical Administrative Assistant

Mack1 Realty Group
01.2021 - 06.2024

High School Diploma -

John Adams HS

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Jordan Ramawad