Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
AdministrativeAssistant
Jordan Rawls

Jordan Rawls

Hartsville,TN

Summary

Collaborative Leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Implementation Specialist position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Office Manager

Pacific Dental Services
08.2023 - 03.2025
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Reported to senior management on organizational performance and progress toward goals.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Audited and corrected billing and posting documents for accuracy.
  • Supported management in budget planning activities through accurate forecasting of anticipated receivables from insurance billings.
  • Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
  • Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
  • Monitored outstanding invoices and performed collections duties.

Front Office Manager

Aspen Dental
03.2022 - 08.2023
  • Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Coached employees through day-to-day work and complex problems.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Trained new staff on current, correct insurance verification procedures.
  • Processed and verified invoices to secure accuracy of billing information.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.

Dental Assistant

SmileDirectClub
01.2021 - 03.2022
  • Monitored patient comfort and safety during dental procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Office Manager

Nashville Cosmetic And Implant Dentistry
01.2019 - 01.2021
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Expedited patient registration process by efficiently validating eligibility for various insurance plans.
  • Audited and corrected billing and posting documents for accuracy.
  • Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
  • Generated monthly billing and posting reports for management review.
  • Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.

Registered Dental Assistant

Dr Ronald Lubovich
03.2013 - 01.2019
  • Scheduled and confirmed patient appointments.
  • Streamlined dental office operations with efficient inventory management and ordering of supplies.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, Action and applying lead aprons.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected room deposits, fees, and payments.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Compiled information from files and research to satisfy information requests.

Scheduling Coordinator-Contract

Vyne Dental
03.2024 - 06.2024
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Completed approximately 20 outbound phone calls daily.

Onboarding Specialist

PracticeTek
06.2024 - Current
  • Managed the implementation/onboarding process for a start up company.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
  • Increased customer satisfaction, providing expert guidance and support throughout implementation process.

Education

Dental Assistant - Dental

6th District Dental Society
Columbia, TN

Skills

  • Staff Training
  • Human Resources
  • Staff Development
  • Employee Supervision
  • Conflict Management
  • Financial Accounting
  • MS Office
  • Negotiation and Conflict Resolution
  • Performance Tracking and Evaluation
  • Team Bonding
  • Organizational Skills
  • Documentation And Reporting
  • Revenue Forecasting
  • Clear oral/written communication
  • Credit and collections
  • Office Administration
  • Office Management
  • Billing

Certification

  • Registered Dental Assistant (RDA) - Tennessee Dental Board.

Accomplishments

  • Successful software implementation
  • Improved Efficiency and Workflows
  • Enhancing Client Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home option401k matchCompany CultureCareer advancement

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Salesforce

Jira

Dentrix

Open Dental

Dentrix Ascend

Sota

Languages

English
Native or Bilingual

Interests

Animals

Music

Timeline

Onboarding Specialist

PracticeTek
06.2024 - Current

Scheduling Coordinator-Contract

Vyne Dental
03.2024 - 06.2024

Office Manager

Pacific Dental Services
08.2023 - 03.2025

Front Office Manager

Aspen Dental
03.2022 - 08.2023

Dental Assistant

SmileDirectClub
01.2021 - 03.2022

Office Manager

Nashville Cosmetic And Implant Dentistry
01.2019 - 01.2021

Registered Dental Assistant

Dr Ronald Lubovich
03.2013 - 01.2019

Dental Assistant - Dental

6th District Dental Society

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Jordan Rawls