Jordan R. Cook
Waterloo,NY
Summary
Operations and manufacturing professional with experience leading teams, optimizing production processes, and supporting high-performance manufacturing environments. Demonstrated ability to troubleshoot automated equipment, analyze operational challenges, and implement process improvements that support production efficiency and quality compliance. Background in logistics, supply chain coordination, and military leadership managing complex operations and large teams. Recognized for strong problem-solving ability, operational discipline, and the ability to drive results in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations III – Manufacturing Operations Technician
Baxter International
Skaneateles, NY
02.2025 - Current
- Operate, set up, and maintain automated manufacturing equipment producing critical medical devices used in healthcare environments worldwide.
- Troubleshoot mechanical and operational issues using root cause analysis to minimize production downtime.
- Interpret engineering drawings, production specifications, and quality documentation to ensure compliance with manufacturing standards.
- Perform quality verification using calibrated leak testing equipment, calipers, and precision measurement tools.
- Utilize SAP and HMI systems to monitor machine performance and maintain accurate production documentation.
- Collaborate with supervisors, technicians, and operations teams to resolve production issues and improve efficiency.
- Support continuous improvement initiatives focused on workflow efficiency and equipment performance.
- Maintain strict adherence to safety, cleanliness, and regulatory requirements within a controlled manufacturing environment.
Account Executive
RIST AMA Transport
Phelps, NY
05.2023 - 01.2025
- Managed logistics coordination with domestic and international carriers across a 15-terminal Northeast network.
- Analyzed shipment data and logistics metrics to improve delivery efficiency and service reliability.
- Collaborated with operations teams to optimize routing strategies and supply chain performance.
- Coordinated logistics planning for the relocation of three customer warehouse facilities.
Operations Supervisor
United Scrap Metal
Wissahickon, PA
06.2022 - 05.2023
- Supervised daily operations and logistics activities while managing a team of 26 employees.
- Coordinated workforce scheduling, resource allocation, and production planning.
- Monitored operational performance metrics and implemented improvements to increase efficiency.
- Maintained safety, productivity, and operational standards across production activities.
Operational Manager & Executive Assistant (Secret Clearance)
United States Army
Baumholder, Germany
07.2016 - 06.2019
- Managed operational coordination across five departments supporting a 51-person Air Defense Battalion.
- Oversaw workforce scheduling, operational reporting, and mission planning.
- Served as Battalion HAZMAT Subject Matter Expert responsible for regulatory documentation and transport compliance.
- Provided executive-level operational and administrative support to senior military leadership.
Supervisor (Secret Clearance)
United States Army
Fort Bragg, NC
06.2013 - 07.2016
- Maintained two Patriot Missile Launching Stations valued at over $20M with zero asset losses.
- Performed preventative maintenance inspections on PAC-2 and PAC-3 missile systems.
- Conducted system diagnostics and maintenance on Patriot Air Defense equipment.
- Executed PMCS procedures, equipment troubleshooting, and repairs to maintain mission readiness.
Skills
- Manufacturing Operations
- Automated Equipment Operation
- Root Cause Analysis & Troubleshooting
- Continuous Improvement
- Lean Manufacturing Principles
- Quality Assurance & Regulatory Compliance
- Production Efficiency Optimization
- Process Improvement Initiatives
- SAP Systems & Production Data Tracking
- HMI Machine Controls
- Technical Drawing Interpretation
- Precision Measurement & Inspection
Certification
- HAZMAT 12/15 Certification
- Forklift Certification
- CPR & First Aid Certified
- Operational Security Certification
- Equal Opportunity & Sexual Harassment Prevention
- United States Army Leadership Training – Basic & Advanced Leadership Courses
Timeline
Operations III – Manufacturing Operations Technician
Baxter International
02.2025 - Current
Account Executive
RIST AMA Transport
05.2023 - 01.2025
Operations Supervisor
United Scrap Metal
06.2022 - 05.2023
Operational Manager & Executive Assistant (Secret Clearance)
United States Army
07.2016 - 06.2019
Supervisor (Secret Clearance)
United States Army
06.2013 - 07.2016