Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Redden

Lagrange,GA

Summary

Dedicated and adaptable, I leveraged my expertise in infection control and client relations to enhance patient safety and satisfaction at Dr. John Vollenweider's dental office and in my own massage therapy business. By mastering autoclave operation and fostering strong client relationships, I significantly contributed to the office's compliance and client retention efforts, embodying professionalism and ethical standards in all practices. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills while bringing a positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Massage Therapist

Myself
10.2017 - 10.2023
  • Independent contracting for health fairs and conventions for large corporations and locally owned businesses.
  • Operated scheduling software to manage client appointments and maintain accurate records.
  • Exhibited strong time management by efficiently scheduling appointments and managing session times.
  • Demonstrated excellent communication skills to explain treatment procedures and benefits to clients.
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
  • Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
  • Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
  • Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
  • Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Fostered tranquil and healing environment, setting stage for effective therapy sessions.
  • Participated in continuous education to master latest techniques in massage therapy.
  • Maintained meticulous records of client sessions to track progress and tailor future treatments.
  • Increased client base through effective word-of-mouth and social media marketing strategies.
  • Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
  • Streamlined appointment scheduling process, ensuring smooth client experience from booking to service.
  • Collaborated with healthcare professionals to develop holistic treatment plans for clients with chronic pain.
  • Developed and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Maintained accurate and up-to-date client records.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.

Dental Sterilization Technician

Dr. John Vollenweider
05.2013 - 08.2013
  • Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
  • Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
  • Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
  • Received deliveries to stock supply closet and manage inventory of dental products and equipment.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
  • Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
  • Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
  • Maximized instrument longevity through proper handling, storage, and maintenance according to manufacturer recommendations.
  • Played a pivotal role in passing dental office inspections by maintaining stringent sterilization standards and upholding regulatory requirements.
  • Enhanced overall patient experience by maintaining a clean waiting area and offering exceptional customer service during interactions.
  • Collaborated with dental team members on quality improvement initiatives aimed at enhancing patient care standards within the office.
  • Contributed to staff training programs on proper sterilization techniques, fostering a culture of safety within the workplace.
  • Demonstrated adaptability in adjusting quickly to changes or emergencies that required immediate attention concerning infection control.
  • Conducted regular inspections of sterilization equipment to identify potential malfunctions or issues requiring maintenance attention.
  • Promoted a safe work environment for colleagues by consistently adhering to personal protective equipment guidelines and advocating for their proper use.
  • Streamlined workflow by efficiently managing multiple tasks simultaneously while maintaining high standards of cleanliness throughout the day''s appointments.
  • Minimized instances of non-compliance with protocols through diligent monitoring and correction of any deviations from established procedures.
  • Increased productivity through effective coordination with dentists, hygienists, and other team members in scheduling instrument sterilizations.
  • Purged waste from [Type] equipment by connecting equipment to water sources and flushing water through systems.
  • Supported efficient dental procedures by preparing and organizing instruments for each appointment.
  • Improved patient satisfaction levels with timely turnover of properly sterilized instruments during busy schedules.
  • Monitored autoclave performance regularly to ensure optimal functionality and maintained detailed records of sterilization cycles.
  • Assisted in inventory management, ensuring adequate supplies of disposable items and ordering new instruments when necessary.
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Provided support to medical staff in resolving medical equipment problems.
  • Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
  • Collaborated with medical staff to confirm availability of medical equipment for patient care.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Assisted with development and coordination of medical equipment inventories.

Dental Sterilization Technician

Dr. John Vollenweider
05.2012 - 08.2012
  • Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
  • Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
  • Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
  • Received deliveries to stock supply closet and manage inventory of dental products and equipment.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
  • Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
  • Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
  • Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
  • Maximized instrument longevity through proper handling, storage, and maintenance according to manufacturer recommendations.
  • Played a pivotal role in passing dental office inspections by maintaining stringent sterilization standards and upholding regulatory requirements.
  • Enhanced overall patient experience by maintaining a clean waiting area and offering exceptional customer service during interactions.
  • Collaborated with dental team members on quality improvement initiatives aimed at enhancing patient care standards within the office.
  • Contributed to staff training programs on proper sterilization techniques, fostering a culture of safety within the workplace.
  • Demonstrated adaptability in adjusting quickly to changes or emergencies that required immediate attention concerning infection control.
  • Conducted regular inspections of sterilization equipment to identify potential malfunctions or issues requiring maintenance attention.
  • Promoted a safe work environment for colleagues by consistently adhering to personal protective equipment guidelines and advocating for their proper use.
  • Streamlined workflow by efficiently managing multiple tasks simultaneously while maintaining high standards of cleanliness throughout the day''s appointments.
  • Minimized instances of non-compliance with protocols through diligent monitoring and correction of any deviations from established procedures.
  • Increased productivity through effective coordination with dentists, hygienists, and other team members in scheduling instrument sterilizations.
  • Supported efficient dental procedures by preparing and organizing instruments for each appointment.
  • Improved patient satisfaction levels with timely turnover of properly sterilized instruments during busy schedules.
  • Monitored autoclave performance regularly to ensure optimal functionality and maintained detailed records of sterilization cycles.
  • Assisted in inventory management, ensuring adequate supplies of disposable items and ordering new instruments when necessary.
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Provided support to medical staff in resolving medical equipment problems.
  • Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
  • Collaborated with medical staff to confirm availability of medical equipment for patient care.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Assisted with development and coordination of medical equipment inventories.

Education

Medical Massage Therapy

Miller-Motte Technical College
Columbus, GA
09-2016

Nursing

West Georgia Technical College
LaGrange, GA
05-2014

Skills

  • Professionalism and ethics

  • Social skills

  • Continuing education

  • Treatment Planning

  • Customer consultation

  • Business management

  • Service optimization

  • Client retention

  • Client assessment

  • Session documentation

  • Customer service

  • Client relations

  • Appointment scheduling

  • Effective communications

  • Licensed massage therapist (LMT)

  • Sales and marketing

  • Client records maintenance

  • Patient confidentiality

  • Infection control expertise

  • HIPAA

  • Cross-contamination prevention

  • Autoclave operation

  • OSHA compliance

  • Instrument sterilization proficiency

  • Teamwork and collaboration

  • Problem-solving

  • Time management

  • Attention to detail

  • Multitasking

  • Reliability

  • Organizational skills

  • Critical thinking

  • Active listening

  • Adaptability and flexibility

  • Data entry skills

  • Decision-making

  • Safety procedures

  • Task prioritization

  • Pre-surgical preparation

  • Medical terminology

  • Inventory management

Timeline

Massage Therapist

Myself
10.2017 - 10.2023

Dental Sterilization Technician

Dr. John Vollenweider
05.2013 - 08.2013

Dental Sterilization Technician

Dr. John Vollenweider
05.2012 - 08.2012

Medical Massage Therapy

Miller-Motte Technical College

Nursing

West Georgia Technical College

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Jordan Redden