Jordan-Renee Harris
Houston
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Certified Registered Behavioral Therapist with comprehensive experience in applying principles of Applied Behavior Analysis (ABA) to treat individuals with autism and related disorders. Strengths lie in creating individualized treatment plans, implementing behavioral interventions, and training family members to reinforce these strategies at home. Notable impact made by improving patient communication skills and reducing problematic behaviors, fostering enhanced quality of life for patients and families alike.
Overview
5
5
years of professional experience
Work History
Registered Behavioral Therapist
Empower Behavioral Health
Houston
10.2024 - 03.2026
- Developed individualized treatment plans for clients based on behavioral assessments.
- Implemented therapeutic interventions to promote skill development and behavior management.
- Collaborated with multidisciplinary teams to ensure comprehensive client care.
- Conducted regular progress evaluations to adjust treatment strategies as needed.
- Provided training and mentorship to new staff on best practices in therapy.
Loaner Advisor
planet ford
Spring
10.2022 - 08.2024
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- loaned out vehicle's through warranty and service advisors
- Scheduled automotive deliveries with vendors and customers.
Bay Host
top golf
Spring
06.2021 - 11.2023
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared checks, itemizing total meal costs and taxes.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Presented menus and answered questions regarding items.
Guest Relations Associate
Planet ford
Spring
12.2021 - 10.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- called customers to inform them license plates were ready
Education
High School Diploma -
Carl Wunsche High
Spring Skills
- Reliable & Trustworthy
- Team Management
- Problem Resolution
- Critical Thinking
- Team Building
- Flexible Schedule
- Computer Skills
- Good Work Ethic
- Friendly, Positive Attitude
- Organizational Skills
- Conflict Resolution
- Planning & Organizing
- Active Listening
- People Skills
- Customer Service
Education and Training
other
Timeline
Registered Behavioral Therapist
Empower Behavioral Health
10.2024 - 03.2026
Loaner Advisor
planet ford
10.2022 - 08.2024
Guest Relations Associate
Planet ford
12.2021 - 10.2022
Bay Host
top golf
06.2021 - 11.2023
High School Diploma -
Carl Wunsche High