Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Rice

Vancleave

Summary

Qualified Front Office Coordinator with five years of experience in front desk and insurance verification/authorizations. Offering considerable knowledge of EMS systems with expertise in Epic, EMA, and Greenway. Fast-learning and passionate worker with an eye for detail and to critically think and problem solve creatively.

Overview

10
10
years of professional experience

Work History

Front Office Coordinator

Mississippi Coast OBGYN
01.2024 - Current
  • Conducted thorough insurance verification processes to confirm eligibility before treatment or services were provided, reducing claim denials due to inaccurate information on file.
  • Maintained a strong understanding of insurance verification processes, enabling accurate determination of patient financial responsibility.
  • Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Office Coordinator

Eye Associates Of The South
06.2020 - 12.2023
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
  • Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.

Front Desk Receptionist

Coast Cardiovascular Consultants
02.2020 - 05.2020
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.

Front Desk Receptionist

Singing River Health System
10.2019 - 02.2020
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.

Preschool Teacher

Jack And Jill Preschool
08.2015 - 02.2019
  • Improved children's social skills by organizing group activities and encouraging cooperative play.
  • Enhanced learning experiences for young children by incorporating games, storytelling, and arts and crafts into daily routines.
  • Supported the development of fine motor skills through engaging hands-on activities such as painting, drawing, and playdough manipulation.
  • Promoted healthy eating habits and physical activity by providing nutritious snacks and coordinating outdoor playtime.
  • Maintained a safe and nurturing environment for children to thrive in, conducting regular safety checks on toys and equipment.
  • Managed behavioral issues effectively using positive reinforcement strategies, fostering a respectful atmosphere within the classroom.
  • Communicated regularly with parents regarding their child's progress, addressing any concerns or feedback in a timely manner.

Education

No Degree - Dental Hygiene

Mississippi State University
Starkville, MS

No Degree - Dental Hygiene

Mississippi Gulf Coast Community College
Gautier, MS

No Degree - Dental Hygiene

Pearl River Community College
Hattiesburg, MS

High School Diploma - undefined

Vancleave High School
Vancleave, MS
05.2016

Skills

  • Insurance coverage verification
  • HIPAA compliance
  • Coordination and scheduling
  • Medical terminology
  • Referral coordination
  • Patient scheduling
  • Electronic medical records
  • Adaptable and flexible
  • Problem-solving

Timeline

Front Office Coordinator

Mississippi Coast OBGYN
01.2024 - Current

Front Office Coordinator

Eye Associates Of The South
06.2020 - 12.2023

Front Desk Receptionist

Coast Cardiovascular Consultants
02.2020 - 05.2020

Front Desk Receptionist

Singing River Health System
10.2019 - 02.2020

Preschool Teacher

Jack And Jill Preschool
08.2015 - 02.2019

No Degree - Dental Hygiene

Mississippi Gulf Coast Community College

No Degree - Dental Hygiene

Pearl River Community College

High School Diploma - undefined

Vancleave High School

No Degree - Dental Hygiene

Mississippi State University

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