Summary
Work History
Education
Skills
Timeline
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Jordan Richardson

Jordan Richardson

Conroe,TX

Summary

Detail-oriented and innovative Computer Engineering Technology graduate with hands-on internship experience. Passionate about leveraging skills in data analysis, software/hardware support, and client relations to drive technological advancements and operational efficiency. Adept at collaborating with cross-functional teams to deliver high-quality solutions. Eager to apply knowledge in IT troubleshooting, project management, and software development in a dynamic professional setting.

Work History

Data Analyst Intern

SyComp
05.2023 - 08.2023
  • Implemented data management protocols, ensuring accuracy and integrity in system updates.
  • Enhanced data visualization capabilities for better decision-making with use of power BI tools.
  • Analyzed and generated reports, optimizing data-driven decision-making processes.
  • Streamlined data collection processes by implementing efficient data mining techniques.
  • Utilized advanced Excel functions for data organization and trend analysis.
  • Utilized predictive modeling techniques to provide forecasts on future business trends, guiding strategic planning efforts.
  • Data Management & Analysis: Played a key role in the collection, cleaning, and analysis of data sets. Utilized tools like SQL and Python for data manipulation, ensuring accuracy and reliability of information.
  • Reporting & Visualization: Developed and presented insightful reports using tools such as Excel and Tableau. Created visualizations that helped in understanding trends and patterns, aiding in data-driven decision-making.
  • Collaboration & Communication: Collaborated effectively with cross-functional teams, providing data support and insights. Enhanced team understanding of data through clear and concise communication of findings.

Technical Support Specialist Intern

Curls For Queens
05.2023 - 08.2023
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
  • Provided end-user technical support, addressing website and hardware-related queries.
  • Delivered remote troubleshooting assistance, improving system functionality and employee productivity.
  • Effectively handled service desk tickets, streamlining issue resolution.
  • Assisted in development of internal knowledge base articles to expedite issue resolution for both peers and customers.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Served as subject matter expert for specific technologies or products, sharing knowledge with colleagues when needed.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Resolved 20 technical support inquiries per week.

Education

Bachelor of Science - Computer Engineering Technology

Texas Southern University
Houston, TX
12.2023

Skills

  • Google Analytics
  • Data Visualization
  • Data Acquisition, Mining, Exports
  • Programming & Analysis Tools: Python, SQL
  • Statistical Analysis
  • Data Management
  • Microsoft Office Suite
  • Software & Hardware Troubleshooting
  • Systems Analysis
  • Customer Service & Client Engagement
  • Time Management & Organizational Adaptability

Timeline

Data Analyst Intern

SyComp
05.2023 - 08.2023

Technical Support Specialist Intern

Curls For Queens
05.2023 - 08.2023

Bachelor of Science - Computer Engineering Technology

Texas Southern University
Jordan Richardson