Jordan Richmond
Gilbert,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Leasing Manager
SGI Property Management
04.2023 - 08.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Established key relationships with potential leasers and renters.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Contract Processor/Administrative Assistant
Thelen Mortgage
06.2018 - 04.2023
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Processing Team Lead
Kind Lending
05.2021 - 03.2022
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Managed multiple projects simultaneously while adhering to strict deadlines and prioritizing tasks effectively.
- Collaborated closely with management to identify staffing needs, recruit new talent, and build a cohesive team environment.
- Ensured consistent communication within the team through regular meetings, updates, and progress reports.
- Resolved complex issues quickly, minimizing downtime and maintaining high levels of client satisfaction.
Education
Paul Mitchell the School
12.2010
Associates Degree -
Utah Valley University
12.2009
Graduate -
Box Elder High School
12.2008
Skills
- Resident relations
- Clerical skills
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Outlook
- Customer and client relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Dedicated Team Player
Timeline
Leasing Manager
SGI Property Management
04.2023 - 08.2024
Processing Team Lead
Kind Lending
05.2021 - 03.2022
Contract Processor/Administrative Assistant
Thelen Mortgage
06.2018 - 04.2023
Paul Mitchell the School
Associates Degree -
Utah Valley University
Graduate -
Box Elder High School
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