Jordan Riddle
Sherrills Ford,NC
Summary
Recent graduate interested in applying excellent communication and interpersonal skills to a role. Ambitious, career-focused job seeker, anxious to obtain a position to help jumpstart my skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Insurance Specialist
Newton Family Physicians P.A
Newton, NC
10.2022 - Current
- Stay current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Accurately process large volume of medical claims every shift.
- Maintain up-to-date understanding of insurance payment practices.
- Answer incoming phone calls about statements and explanation of benefits.
- Open and organize incoming insurance payments through mail or electronic downloads
- Receive, calculate, and post insurance payments along with patient payments
- Update patient insurance information
- Detect coding errors on processed claims
- Verify health insurance eligibility
- Developed strategies to improve customer service practices within the department.
Managed Care Coordinator
Newton Family Physicians
Newton, NC
05.2022 - 10.2022
- Processed prior authorizations from insurance companies for medical services.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Communicated regularly with patients regarding their care plans following a referral.
- Supported healthcare marketing efforts by promoting available specialist services to potential referral sources.
- Utilized various healthcare IT systems to schedule appointments and communicate with medical professionals and patients.
Scheduling Coordinator
RAYUS Radiology
REMOTE
03.2022 - 05.2022
- Conducted pre-registration process for incoming patients; obtained demographic information from patient charts.
- Developed relationships with referring physicians and office staff to ensure timely communication about upcoming appointments or changes in orders and schedules.
- Reviewed physician orders to ensure accuracy before scheduling appointments; identified discrepancies between order entry and actual physician order.
- Answered phone calls promptly, addressed inquiries appropriately, directed callers to appropriate personnel when needed.
- Informed patients of preparation requirements needed prior to their scheduled appointments; provided instructions as necessary.
Front Desk Associate
RAYUS Radiology
Maplewood, MN
10.2021 - 03.2022
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Provided excellent customer service through courteous interactions with patients and families.
- Performed data entry accurately into the practice's EMR system as needed.
- Prepared charts for new patients prior to their appointment.
- Assisted with administrative tasks such as filing, faxing, copying documents.
Administrative and Marketing Assistant
St. Catherine University Alumni Relations
Saint Paul, MN
02.2021 - 07.2021
- Assisted with the development and implementation of marketing campaigns.
- Compiled reports on marketing performance metrics to track progress against objectives.
- Tracked results from various marketing activities utilizing analytics tools like Google Analytics and Hootsuite.
- Managed email campaigns by creating automated workflows and writing compelling copy for newsletters.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Generated content for various media platforms, such as websites and social media accounts.
Education
Bachelor of Science - Marketing
St Catherine University
05.2024
High School Diploma -
Shakopee Senior High School
Skills
- Customer Service-Oriented
- Time Management
- Attention to Detail
- Social Media Marketing
- Medical Terminology
- Proficiency in Microsoft software
- Data Entry
- Financial analysis
Affiliations
- A-B Honor Roll 9th-12th Grade
- Graduated high school with 3.7 GPA
- Varsity Volleyball Letter
- Member of World Language Honors Society
- Member of Prom Committee Club
- Dress for Success Volunteer Feed my Starving Children
- Volunteer Miracle League Volunteer
- Public Health Club Member
- College for Adults Student Advisory Board Leader
- Studied abroad in Spain in Summer 2019
Certification
- HubSpot Content Marketing Certification
- HubSpot Digital Advertising Certification
- HubSpot SEO Certification
- HubSpot Email Marketing Certification
- HubSpot Social Media Marketing Certification
- HubSpot Digital Marketing Certification
Languages
Spanish
Limited
Timeline
Medical Insurance Specialist
Newton Family Physicians P.A
10.2022 - Current
Managed Care Coordinator
Newton Family Physicians
05.2022 - 10.2022
Scheduling Coordinator
RAYUS Radiology
03.2022 - 05.2022
Front Desk Associate
RAYUS Radiology
10.2021 - 03.2022
Administrative and Marketing Assistant
St. Catherine University Alumni Relations
02.2021 - 07.2021
Bachelor of Science - Marketing
St Catherine University
High School Diploma -
Shakopee Senior High School