Jordan Rider
Ocean Shores,WA
Summary
Reliable and upbeat retail sales professional successful at establishing effective interpersonal relationships amongst customers to build community and boost sales, maintaining a clean and organized work environment, and arranging merchandise with attention to detail to ensure a pleasant and convenient shopping experience. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Goodwill
08.2023 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Built relationships with a variety of repeat customers to create a sense of community within the store.
- Maintained clean sales floor and straightened and faced merchandise. (ex: sweeping, waxing the racks, organizing communal spaces, etc.)
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Styled mannequins for both men's and women's clothing and curated outfits around an appropriate and trendy theme. (ex: cottagecore)
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- On a first name basis with multiple repeat customers, leading to increased loyalty and return visits.
- Balanced and organized cash register by handling cash, counting change, and ensuring authenticity of cash.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Retail Sales Associate
Everlane
05.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Effectively organized large groups of people waiting for a changing room to ensure everyone received exceptional service.
- Utilized product recommendations and upselling techniques with customers trying on merchandise to provide a personalized shopping experience.
- Regularly engaged in and won friendly sales goal competitions amongst staff.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Folded and steamed garments according to industry standards.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Utilized upselling techniques to promote additional products and increase sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Utilized in-ear walkie talkies to communicate amongst staff.
- Worked back-of-house ensuring product was stocked correctly.
- Efficiently restocked product from back-of-house to the sales floor.
- Prioritized helping customers over completing other routine tasks in store.
Retail Sales Associate
Red Light Vintage
04.2021 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed cash register after end of shift to balance and record accurate transactions.
- Proficiently utilized an old-fashioned cash register to process sales and returns.
- Steamed merchandise regularly to ensure quality of inventory.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Styled mannequins twice a month to enhance visual merchandising.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Handled and counted cash effectively at the end of shift for multiple shifts.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cashier
Shopko
06.2018 - 08.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Effectively and efficiently signed customers up for rewards plans and/or extended warranties for electronics or furniture.
Education
Bachelor of Arts - Film
Cornish College of The Arts
Seattle, WA06.2023
Skills
- Customer Service
- Attention to detail
- Relationship Building
- Quick learner
Languages
Spanish
Professional Working
Timeline
Retail Sales Associate
Goodwill
08.2023 - 06.2024
Retail Sales Associate
Everlane
05.2022 - 09.2022
Retail Sales Associate
Red Light Vintage
04.2021 - 09.2021
Cashier
Shopko
06.2018 - 08.2018
Bachelor of Arts - Film
Cornish College of The Arts