Jordan Ridley
Customer Service Representative
Fort Wayne,IN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, Customer service, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist
Allied Universal Security Services
03.2022 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Trainer
Marksman Security
02.2023 - 04.2024
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Associate
Kids Footlocker
06.2020 - 02.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Macarthur High School
Irving, TX 05.2001 -
Skills
Data Entry
Telephone skills
File Management
Office Management
Microsoft Office
Workflow Optimization
Appointment Scheduling
Timeline
Trainer
Marksman Security
02.2023 - 04.2024
Receptionist
Allied Universal Security Services
03.2022 - 09.2024
Sales Associate
Kids Footlocker
06.2020 - 02.2022
High School Diploma -
Macarthur High School
05.2001 -