Jordan Rieber
Parker,CO
Summary
I’ve invested 10 years at Angi building a reputation as the trusted, go-to person for teammates, new hires, and management alike. This long tenure has given me deep insight into our product, culture, and the challenges new Pros face—insights that will be invaluable in leading the onboarding team. Whether it’s leading trainings, coaching reps, or jumping on Zoom calls to simplify complex challenges, I’m the one people rely on to get things done—and get them done right. I’m proud to have earned multiple awards and consistently high CSAT scores, which show that I don’t just meet expectations—I exceed them.
I know what it truly takes to set new Pros up for success within Angi’s platform. More than that, I bring the communication skills and leadership mindset needed to inspire and drive this team to new heights. I’m ready to step into this role, hit the ground running, and make a major impact from day one.
For me, onboarding isn’t just a process—it’s about giving people the tools and confidence they need to thrive. And I’m ready to lead the way.
Overview
17
17
years of professional experience
Work History
Pro Support Escalations Specialist
Angi
Denver, CO
11.2016 - Current
- Resolved high-level escalations in billing, subscriptions, onboarding, retention, and technical issues through empathetic communication.
- Served as a key resource for teammates, assisting with complex cases without managerial support.
- Collaborated with Sales, Saves, Billing, and Support teams to ensure seamless transitions and experiences.
- Guided professionals through onboarding and platform tools, emphasizing value and sharing best practices.
- Provided insights to leadership on recurring issues to inform process enhancements and training updates.
- Adapted quickly during major transitions like Salesforce rollout and subscription changes to maintain effective support.
- Delivered consistent high-level service via phone and email while balancing professionalism and empathy.
Sales Representative
Angi
11.2015 - 11.2016
- Introduced new pros to Angi, showing ROI and the value of the platform.
- Built strong relationships with small business owners, helping them understand how to grow with Angi.
- Consistently met and exceeded sales goals through consultative conversations and follow-through.
- Presented product offerings to potential clients to drive engagement.
Lawn Care Technician
Swingle Lawn, Tree & Landscape Care
Denver, CO
01.2012 - 01.2015
- Managed daily service routes while maintaining high customer satisfaction.
- Trained and supported new technicians on safety, equipment use, and customer service.
- Assisted customers with lawn care advice and product recommendations.
Server / Bartender
Rio Grande Mexican Restaurant
Centennial, CO
01.2009 - 01.2014
- Trained and mentored new team members on service standards and bar operations.
- Assisted with high-volume events and banquets, ensuring smooth execution.
Resident Assistant
Colorado Mountain College
Steamboat Springs, Colorado
07.2009 - 06.2011
- Facilitated resident engagement through organized social and educational activities.
- Maintained open communication with residents to address concerns and needs.
- Assisted in conflict resolution among residents to promote a peaceful environment.
- Coordinated events and programs that fostered community building among residents.
Maintenance Assistant
Colorado Mountain College
Steamboat Springs, CO
01.2009 - 01.2011
- Supported facility maintenance and event setup, working closely with team members to keep operations running safely and smoothly.
- Maintained campus facilities through regular inspections and preventative maintenance tasks.
- Assisted in setup and breakdown of events across multiple college venues.
- Collaborated with team members to ensure timely completion of maintenance schedules.
Education
Associate's Degree -
Colorado Mountain College
Steamboat Springs, COSkills
- Escalation management
- Mentorship and coaching
- Angi product expertise
- Adaptability
- Problem solving
- Team support
- Cross-team collaboration
- Customer onboarding success
- Leadership communication
- Sales consultation support
- Conflict resolution
- Risk evaluation
Timeline
Pro Support Escalations Specialist
Angi
11.2016 - Current
Sales Representative
Angi
11.2015 - 11.2016
Lawn Care Technician
Swingle Lawn, Tree & Landscape Care
01.2012 - 01.2015
Resident Assistant
Colorado Mountain College
07.2009 - 06.2011
Server / Bartender
Rio Grande Mexican Restaurant
01.2009 - 01.2014
Maintenance Assistant
Colorado Mountain College
01.2009 - 01.2011
Associate's Degree -
Colorado Mountain College