Jordan Riley
Seminole,FL
Summary
Motivated individual with experience in customer service & sales. Skilled in building customer relationships & understanding customer needs. Offers strong administrative, relationship-building, & problem-solving abilities. Works well under pressure to complete physically-demanding work. Strong communication & interpersonal skills for providing superior customer service, & contributing to group success.
Overview
14
14
years of professional experience
Work History
Outside Sales Representative
Suncrest Supply
09.2023 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built strong client rapport to establish diversified network of connections.
Outside Sales Representative, Dealer
Emser Tile
03.2021 - 08.2023
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Exceeded monthly sales targets and quotas consistently.
Customer Support
Emser Tile
01.2018 - 03.2021
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Worked within task management system to receive, manage and close support requests.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
Team Lead
Chick-Fil-A
01.2016 - 01.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Support Associate
Macy’s
01.2015 - 01.2016
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Grocery Bagger
Fort Meade Commissary
01.2011 - 01.2012
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Education
Hillsborough Community College
2018
High School Diploma -
Meade High/Radford High School
2015
Skills
- Motivated Team Player
- Team Leadership
- Entrepreneurial Mindset
- Product or Services Sales
- Strong Communication and Interpersonal Skills
- Merchandising Proficiency
- Customer-Focused Service
- Territory Account Management
- Strategic Business Planning
- Adaptable and Flexible
Timeline
Outside Sales Representative
Suncrest Supply
09.2023 - Current
Outside Sales Representative, Dealer
Emser Tile
03.2021 - 08.2023
Customer Support
Emser Tile
01.2018 - 03.2021
Team Lead
Chick-Fil-A
01.2016 - 01.2018
Support Associate
Macy’s
01.2015 - 01.2016
Grocery Bagger
Fort Meade Commissary
01.2011 - 01.2012
Hillsborough Community College
High School Diploma -
Meade High/Radford High School