JORDAN RINGO
Summary
Strategic Business Operations professional offering 5 years of experience solving complex business and operational issues while exceeding financial objectives. Excellent cross-functional leadership skills in high-pressure, challenging, and deadline-driven environments. Fluent ability to analyze organizational structures, business processes, and performance measures and evaluate criteria to transform operations, increase efficiency, and align internal strategies with crucial policy changes.
Overview
5
5
years of professional experience
Work History
Senior Business Operations Manager
Daily Burn
08.2022 - Current
- Acted as a pivotal liaison between staff, executives, and senior leaders, advising the CEO, executives, and directors regarding company climate, employee feedback, strategic business initiatives, and day to day operations
- Transformed a $700K loss over five months by identifying inefficiencies, contract management, optimizing resource allocation, and reducing unnecessary spend, resulting in a year-end balance of $1.5M
- Established and operated a new business department from scratch within six months; retained 100% of staff post acquisition, managed $3M annual budget, and organized leadership meetings through L10 format
- Direct a team of two in support operations, driving a 24% boost in revenue and elevating customer satisfaction by 30% through refined processes and continuous training in effective communication
- Prepared and presented comprehensive financial materials for monthly business reviews with the board, delivering clear, insightful reporting that consistently supported informed decision-making
- Orchestrate cohesive end-to-end financial operations, spanning both AP & AR, attaining impeccable accuracy in processing $600K+ in monthly expenses, driving improved cash flow, decreasing delinquencies, and showcasing strategic financial leadership
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables
Organizational Development Manager
CommentSold
02.2021 - 08.2022
- Launched and designed a company-wide onboarding training program involving partnerships with all senior leaders, consisting of 70+ lessons, to support business hyper-growth and success of 275+ team members while reducing onboarding time by eight weeks
- Partnered with VP of People to develop and implement internal career pathing model, defining key competencies for advancement from entry-level specialist to VP level, resulting in improved retention and succession readiness
- Collaborated with the executive team to successfully implement the company's first-ever performance review system, including software selection, competency development, and execution, resulting in a 90% participation rate
- Strengthened cross-department communication and customer experience by analyzing feedback from over 20 sales representatives, identifying process improvement opportunities, and streamlining critical deliverable points
- Developed and implemented a successful cross-functional change management process for all people leaders, encompassing team transfers, promotions, onboarding, and offboarding for 100+ employees
Sales Enablement Specialist
CommentSold
08.2020 - 02.2021
- Developed and led a comphrensive six-week sales training programs, including orientation, tech stack training, culture acclimation, and onboarding surveys, which aided in sales calls within three weeks of onboarding
- Collaborated with product marketing staff to facilitate content creation for upcoming integrations and market needs
- Built sales cycle cadences to support prospect funneling; rolled cadences out team-wide and monitored success
- Launched re-engagement campaigns to churned accounts to target new product features and drive winbacks
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance
Sales Operation Specialist
Vascasa (Wyndham Vacation Rentals)
11.2019 - 06.2020
- Orchestrated the improvement of the Performance Guarantee sales strategy tool, resulting in a 75% increase in workflows
- Spearheaded the implementation of a structured tracking system to monitor emerging markets and job openings, enabling executive leaders to establish strict due date timelines that resulted in exceeding both monthly and quarterly hiring goals
- Audited processes and established gross incomes based on historical data for 25K units within the Gulf Region
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement
Business Development Coordinator
Vascasa (Wyndham Vacation Rentals)
06.2019 - 11.2019
- Created and implemented innovative marketing campaigns, including product selection and design, ordering, custom box creation, client lists, and Salesforce campaigns; deployed products to 500+ prospects, resulting in revenue gains and faster product execution
- Revitalized potential owner handbook to feature company infographics and homeowner revenue projections that resulted in a higher possibility of customer conversions.
Education
Bachelor of Science - Commerce & Business Administration, Marketing
The University of Alabama
Tuscaloosa, ALSkills
- Analytical Thinking
- Operational Optimization
- Strategic Planning
- Staff Management
- Financial Modeling
- Cross-Functional Collaboration
- Project Management
- Change Management
- Process Improvement
- Budgeting and Forecasting
- Solutions Implementation
- Executive Level Advisory
Timeline
Senior Business Operations Manager
Daily Burn
08.2022 - Current
Organizational Development Manager
CommentSold
02.2021 - 08.2022
Sales Enablement Specialist
CommentSold
08.2020 - 02.2021
Sales Operation Specialist
Vascasa (Wyndham Vacation Rentals)
11.2019 - 06.2020
Business Development Coordinator
Vascasa (Wyndham Vacation Rentals)
06.2019 - 11.2019
Bachelor of Science - Commerce & Business Administration, Marketing
The University of Alabama
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