Jordan Riojas
Rolesville,NC
Summary
Experienced IRT Project Manager adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Support Project Lead
4g Clinical
Rolesville, NC
1 2022 - 7 2024
- Partnered with project team members to identify and quickly address problems.
- Primary sponsor contact after study go-live, responsible for client’s overall support experience.
- Responsible for identifying and solve technical problems, collaborating cross-functionally as needed, configure RTSM application for system enhancements and fixes as needed.
- Assists with system validation of configuration updates as well as lead user acceptance testing (UAT) with sponsor for system updates.
- Ensure proper documentation in specifications, support documents, and JIRA.
- Coordinates support tasks internally and delegates to appropriate team members and ensure work is completed with accuracy, quality, and quickly.
- Point of escalation for support team for configuration changes, data changes, and user contact questions.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
Sponsor Support Analyst
4g Clinical
Rolesville, NC
08.2021 - 01.2022
- Point of contact and escalation for sponsors post Go-live, responsible for troubleshooting, assistance, managing client request, and client meeting when required.
- Working jointly with Client Directors, SCEs, and PSS, ensures complete and accurate data resolution.
- Including data change request and escalation point for PSS.
- Maintained high level of professionalism including positive results-oriented work environment, and models open communication for a teamwork focused environment.
- Able to identify, solve, and document technical problems both independently and in a teamwork environment.
- As well as provide mentorship and training to junior members of the support team.
- Provides QC and Validation assistance where needed.
- As well assistance in CAPA investigations and route cause analysis.
- As necessary escalates issues appropriately to ensure complete resolution of the problem.
- Ensuring that all work is completed in a timely manner.
- Improved customer satisfaction by promptly addressing and resolving support issues.
Project Manager – Interactive Response Technology (IRT)
PPD
Morrisville, NC
01.2021 - 08.2021
- Functioned as a member of the study-specific project team including understanding the systems, providing support related training, and responsible for completion of all support related project deliverables.
- Partners with functional area leads and senior peers to identify and evaluate fundamental issues on projects.
- Gathers information regarding potential or actual risks/issues and provides detailed information to management to ensure risks/issues are surfaced and mitigated.
- Served as primary contact for sponsors and study team members during maintenance.
- For moderately complex systems, performs study specific informal testing, creates and reviews study specific system support guidelines for accuracy and completeness.
- Prepares, coordinates, and delivers meeting materials and communications per timeline milestones.
- Attends/facilitates meetings and communications with sponsors, vendors, and cross-functional team members
- Served as support escalation contact for study-specific questions/issues.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Associate System Support Analyst – Interactive Response Technology (IRT)
PPD
Morrisville, NC
05.2019 - 08.2021
- Responds to system users, answers simple system questions, and performs database updates of variable complexity.
- Reviews and contributes to system design specifications, support directives, and user guides.
- Functioned as versatile member of study-specific project team with a firm knowledge of all current systems.
- Acted as primary support for end users of systems
- Responds to inquiries from end users of assigned primary systems.
- Typically diagnoses problems including checking database, walking end-users through processes, etc.
- Manages documentation creation, revision, and retention utilizing Good Documentation Practice (GDP) guidelines.
- Processes, reviews, and documents data changes and interactions commensurate with level of database write access for the Associate Systems Support Analyst role per approved procedures.
- Maintained available status in the automated call distribution queue and responds to incoming interactions for all systems.
Advanced Technologist
LABORATORY CORPORATION OF AMERICA
01.2011 - 05.2019
- Perform DNA- and RNA-based Real Time PCR, Capillary Electrophoresis, and Sanger Sequencing assays to identify relevant genetic mutations and aid the diagnosis and treatment of cancer in both routine and clinical trial samples.
- Adhere to standard operating procedures and regulatory standards throughout all phases of testing for both routine and clinical trial studies.
- Work collaboratively with team members, members of other labs, or independently to complete testing and maintain company-established or client-established turn-around times
- Recognizes problems with assays, reagents, or workflows and initiates troubleshooting steps to evaluate testing failures or other issues.
- Function as a leader on the bench to help mentor and train new or less experienced technologist in running assays, trouble shooting, or other required tasks in a constantly evolving lab environment.
- Design and execute validation studies as needed to implement new or improved methodology and instrumentation.
Education
Bachelor of Science - Computer Science
Oregon State University
Corvallis 10.2017 - 05.2019
Bachelor of Science: Microbiology And Cell Biology -
Methodist University
Fayetteville 08.2006 - 05.2010
Bachelor of Science: Chemistry -
Methodist University
Fayetteville 08.2006 - 05.2010
Skills
Project Management
Team motivation
Mentoring
Leadership skills
Root Cause Analysis
Requirements Analysis
Project Documentation
Timeline
Sponsor Support Analyst
4g Clinical
08.2021 - 01.2022
Project Manager – Interactive Response Technology (IRT)
PPD
01.2021 - 08.2021
Associate System Support Analyst – Interactive Response Technology (IRT)
PPD
05.2019 - 08.2021
Bachelor of Science - Computer Science
Oregon State University
10.2017 - 05.2019
Advanced Technologist
LABORATORY CORPORATION OF AMERICA
01.2011 - 05.2019
Bachelor of Science: Microbiology And Cell Biology -
Methodist University
08.2006 - 05.2010
Bachelor of Science: Chemistry -
Methodist University
08.2006 - 05.2010
Support Project Lead
4g Clinical
1 2022 - 7 2024
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