Jordan Rivera
Providence,Rhode Island
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
Work History
IRA Senior Specialist
Bank of America
11.2021 - Current
- Enhanced team productivity by implementing efficient project management strategies.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Spearheaded cross-functional collaboration initiatives to foster innovation and drive business growth.
Operations Team Lead
Money Corp US
09.2019 - 11.2021
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Developed and implemented new policies and procedures to optimize operational performance.
- Identified areas for improvement in operations, leading to cost savings and increased productivity.
Fraud Claims Supervisor
Santander Bank
East Providence, RI
08.2017 - 09.2019
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
Online Banking Specialist
Citizens Bank
02.2015 - 08.2017
- Enhanced user experience by troubleshooting and resolving online banking issues promptly.
- Increased customer satisfaction by delivering timely and accurate assistance in online banking inquiries.
- Collaborated with IT department to address technical concerns, ensuring seamless online banking operations.
Education
Class A CDL
NETTTS
Pawtucket, RIAssociates - General Education and Business Management
Community College of Rhode Island at Warwick
01.2015
Skills
- Project Management
- Policy Implementation
- Quality Assurance
- Training and Development
- Conflict Resolution
- Market Research
- Change Management
- Problem Solving
- Time Management
- Data Analysis
- Risk Assessment
- Team Leadership
Timeline
IRA Senior Specialist
Bank of America
11.2021 - Current
Operations Team Lead
Money Corp US
09.2019 - 11.2021
Fraud Claims Supervisor
Santander Bank
08.2017 - 09.2019
Online Banking Specialist
Citizens Bank
02.2015 - 08.2017
Class A CDL
NETTTS
Associates - General Education and Business Management
Community College of Rhode Island at Warwick