Jordan Rivera
Torrington,CT
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Dunkin. Skilled in customer service and time management, adept at problem-solving and fostering teamwork. Achieved significant improvements in efficiency and service quality, leveraging strong multitasking abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Crew Member
Dunkin
07.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
Housekeeper
Litchfield Woods Health Care Center
02.2020 - 02.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Crew Member
Dunkin
07.2015 - 02.2020
Education
DIPLOMA - HVAC Installation And Repair
Porter And Chester Institute - Watertown
Oakville, CTDiploma -
Torrington High School
Torrington, CT06.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Crew Member
Dunkin
07.2023 - Current
Housekeeper
Litchfield Woods Health Care Center
02.2020 - 02.2021
Crew Member
Dunkin
07.2015 - 02.2020
DIPLOMA - HVAC Installation And Repair
Porter And Chester Institute - Watertown
Diploma -
Torrington High School