Jordan Robertson
Customer Service/ Hospitality
Black Mountain,NC
Summary
Highly-enthusiastic, client service professional with thirteen years of client interface experience. Well-versed in guest services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Overview
5
5
years of professional experience
Work History
Bartender and Retail Associate
Casablanca Cigar Bar
04.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- On average maintained personal sales of 2,000- 4,000 dollars a day.
- Worked alone with no other staff, including management
Bartender/Kitchen Staff Member
Berliner Kindl
08.2021 - 04.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Bartender/Head Server
The Local Room
09.2020 - 03.2021
- Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained all severs and bartenders when we first opened.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate
Red Ventures LLC
11.2019 - 10.2020
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
- Completed connections between callers, departments and professionals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Was number 4 in on my sales team with 225 people.
Server/Hostess/Baker/Bartender
Queen City Craft And Gourmet
09.2018 - 01.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to.
Education
High School Diploma -
Rocky River High School
Charlotte, NC06.2012
Skills
- Responsible Alcohol Service
- Ordering Bar Supplies
- Liquor, Beer and Wine Knowledge
- Knowledge of Craft and Microbrews
- Health Codes Compliance
- Dining Room Management
- Highly reliable
- Team Member Training
- Self-Directed Learning
- Verbal and Written Communication
- Staff Management
- Brand Management
- Customer Relationship Management
- Project Management
Timeline
Bartender and Retail Associate
Casablanca Cigar Bar
04.2022 - Current
Bartender/Kitchen Staff Member
Berliner Kindl
08.2021 - 04.2022
Bartender/Head Server
The Local Room
09.2020 - 03.2021
Sales Associate
Red Ventures LLC
11.2019 - 10.2020
Server/Hostess/Baker/Bartender
Queen City Craft And Gourmet
09.2018 - 01.2020
High School Diploma -
Rocky River High School
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