Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Robinson

Kearns

Summary

Dynamic and results driven professional with extensive experience in operations management, event management, admissions, and customer service. Proven track record of leading teams, streamlining processes, and executing events to completion. Skilled in building strong client, vendor, and community relations to drive engagement and increase conversations. Great at delivering exceptional guest experiences in fast paced environments. Recognized for adaptability, problem solving, and commitment to exceeding organizational objectives.

Overview

11
11
years of professional experience

Work History

Admissions Representative

Cameo College Of Essential Beauty
07.2024 - Current
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Scheduled multiple appointments to meet with students face-to-face and discuss education plans.
  • Led weekly campus tours to showcase campus features.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
  • Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
  • Conducted interviews with potential students, evaluating their compatibility with program requirements.

Receptionist /Special Events Manager

ForeverbyAsh
03.2022 - 06.2024
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Plan, organize, and execute events from concept to completion (including corporate functions, community engagements, product launches, and private bookings).
  • Developed event concepts that align with brand goals, target audience preferences, and budgetary guidelines.
  • Prepare, manage, and track event budgets to ensure cost effective execution without comprimising quality

Operations Manager

VASA Fitness
09.2018 - 07.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.

Barista

Beans And Brews
11.2014 - 05.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Education

Karios Academy
Sandy, UT

Skills

  • Leadership qualities
  • Sales background
  • Marketing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Team leadership
  • Phone and email etiquette

Timeline

Admissions Representative

Cameo College Of Essential Beauty
07.2024 - Current

Receptionist /Special Events Manager

ForeverbyAsh
03.2022 - 06.2024

Operations Manager

VASA Fitness
09.2018 - 07.2020

Barista

Beans And Brews
11.2014 - 05.2017

Karios Academy

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