Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Rodriguez

Punta Gorda,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Handyman

Self-employeed
05.2022 - Current
  • Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
  • Enhanced property value for clients through professional landscaping, gardening, and outdoor maintenance tasks.
  • Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
  • Increased client retention rate with proactive follow-ups after job completion to ensure satisfaction with the work performed.
  • Negotiated cost-effective solutions with suppliers/vendors for purchasing high-quality materials at competitive prices, benefiting both clients and my bottom line.
  • Managed inventory of supplies necessary for completing handyman jobs, avoiding delays due to lack of materials or resources.

Pizza Delivery Driver

Dominos's Pizza
04.2021 - 04.2022
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
  • Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

Server/Delivery Driver

Heavenly Pizza
11.2019 - 03.2020
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Key Holder

Cheddar's Scratch Kitchen
01.2012 - 10.2019
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Charlotte High School
Punta Gorda, FL
05.2005

Skills

  • Repair Work
  • Policy and Procedure Implementation
  • Verbal and Written Communication
  • Performance Management
  • Workforce Management
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Team Leadership
  • Time Management
  • Staff Training and Development
  • Problem Solving

Timeline

Handyman

Self-employeed
05.2022 - Current

Pizza Delivery Driver

Dominos's Pizza
04.2021 - 04.2022

Server/Delivery Driver

Heavenly Pizza
11.2019 - 03.2020

Key Holder

Cheddar's Scratch Kitchen
01.2012 - 10.2019

High School Diploma -

Charlotte High School

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Jordan Rodriguez