Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordan Rodriguez

San Marcos,Texas

Summary

Highly-motivated individual with desire to take on new challenges with a passion for delivering exceptional service. Strong interpersonal and communication skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes for myself and my co-workers. Experienced in fast-paced environments and adaptable to last-minute changes, and thrives under pressure and consistently earns high marks for work quality and speed.

Overview

5
5
years of professional experience

Work History

Sports Coordinator

Greater Austin YMCA
Austin, Texas
10.2022 - Current
  • Demonstrated the recruitment process by showcasing the benefits of participating in athletics at our institution.
  • Developed and implemented comprehensive programs.
  • Sought out opportunities to improve service levels and corrected problems.
  • Analyzed member and participant retention
  • Developed relationships with community members and volunteers receive insight on how to enhance program offerings and resources.
  • Addressed concerns from parents, coaches, or athletes in a timely manner through open communication channels.
  • Created schedules for practices, games, and tournaments, while minimizing conflicts.
  • Helped recruit, hire and train department employees.

Youth Sports Lead

Greater Austin YMCA
Austin, Texas
09.2020 - 10.2022
  • Overseeing staff during practices and games.
  • Completed detailed reports after each game, outlining any incidents that occurred during play, such as injuries or ejections.
  • Enforced game rules and regulations consistently during matches.
  • Scheduled referee shifts, staff meetings, and game times.
  • Officiated at various sports events, ensuring fair play and adherence to the rules.

Membership Associate

Greater Austin YMCA
Austin, Texas
05.2020 - 08.2021
  • Tracked membership statistics and provided reports to management on growth trends.
  • Analyzed competitor offerings in order to make recommendations for improvement or differentiation.
  • Collaborated with other departments to create cross-functional promotional opportunities.
  • Locked in an average of 10 to 15 new members per week, efficiently handling all paperwork and arrangements.
  • Processed new member applications and ensured the timely payment of dues or fees.
  • Developed training materials for staff involved in managing membership programs.

Education

Associate of Science -

Austin Community College
Austin, TX
12-2025

Skills

  • Customer service
  • Community outreach
  • Recruitment strategies
  • First aid trained
  • Staff supervision
  • Team management
  • Staff training
  • Microsoft Office
  • Volunteer coordination
  • Leadership abilities
  • Scheduling
  • Problem solving
  • Public speaking

Languages

English, Native

Timeline

Sports Coordinator

Greater Austin YMCA
10.2022 - Current

Youth Sports Lead

Greater Austin YMCA
09.2020 - 10.2022

Membership Associate

Greater Austin YMCA
05.2020 - 08.2021

Associate of Science -

Austin Community College

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Jordan Rodriguez