Jordan Rofkahr
Ozark,AR
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality bringing demonstrated skills in administrative support. Performance-driven professional with stellar record of accomplishment in connecting with clients while effectively building and maintaining international relationships. Offering exceptional problem-solving, communication and organizational skills combined with industrious, personable and entrepreneurial nature.
Overview
12
12
years of professional experience
Work History
Field Sales Support Analyst
ArcBest
Fort Smith, Arkansas
09.2022 - 11.2025
- Analyzed customer inquiries to improve service and support effectiveness.
- Coordinated communication between sales teams and clients to streamline processes.
- Managed documentation for sales orders and customer accounts efficiently.
Teaching Assistant/Graduate Student Research Assistant
UTSA
San Antonio, Texas
01.2022 - 05.2024
- Managed and organized class records and reports.
- Researched and developed innovative learning methods to optimize learning processes.
- Displayed strong work ethic and promoted respect and humility among individuals.
- Adhered to university requirements for student assignments, testing and grading of work.
- Supported professor in implementing rigorous teaching and learning experiences.
Clerk
ABF Freight System
Houston, Texas
11.2021 - 09.2022
- Documented and routed business correspondence to manage office paperwork.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters
Sales Representative
Smart City Locating
San Antonio, Texas
07.2020 - 11.2021
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Advised prospective clients on current market activities and optimal buying or selling choices.
Server
Cracker Barrel
Alma, AR
04.2014 - 03.2020
- Ensured 100% guest satisfaction through building a report with guests
- Observed and guaranteed brand standards were upheld with product presentation and trained behaviors through coaching and validation
- Assisted in creating return guests
Education
Master of Arts - Spanish
The University of Texas At San Antonio
San Antonio, TX05-2024
Master of Arts - Spanish
University of Arkansas
Fort Smith, AR12-2018
Skills
- Customer service
- Deposit and withdrawal management
- Account updating
- Strategy development
- Personnel training
- Customer retention abilities
- Market research and analysis
Accomplishments
Awarded as Agent with Highest Revenue 2020
Awarded as MVP 2020
Elected as Growth Council Member
Recognized as Employee of the year 2020 for outstanding performance and team contributions.
Awarded as MVP 2020
Elected as Growth Council Member
Recognized as Employee of the year 2020 for outstanding performance and team contributions.
References
References available upon request.
Timeline
Field Sales Support Analyst
ArcBest
09.2022 - 11.2025
Teaching Assistant/Graduate Student Research Assistant
UTSA
01.2022 - 05.2024
Clerk
ABF Freight System
11.2021 - 09.2022
Sales Representative
Smart City Locating
07.2020 - 11.2021
Server
Cracker Barrel
04.2014 - 03.2020
Master of Arts - Spanish
The University of Texas At San Antonio
Master of Arts - Spanish
University of Arkansas