Jordan Roller
Benson ,AZ
Summary
Dynamic Heavy Equipment Operator with proven expertise at Tracy Contracting Solutions, skilled in safe operation of loaders and versatile machinery. Recognized for adaptability and exceptional problem-solving abilities, consistently achieving project goals while fostering strong team collaboration. Committed to safety and excellence in every task, enhancing operational efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Heavy Equipment Operator
Tracy Contracting Solutions
Bandera, TX
09.2023 - Current
- Practiced safety measures while operating Water Trucks, Rollers and Wheel Loaders for material transportation.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Operated range of heavy equipment on regular basis with advanced skill.
Customer Service Representative
GotSafety
Cedar City, UT
02.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Agent
TNT Industries
Cedar City, UT
02.2022 - 12.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Sales Consultant
Gowireless
Tucson, AZ
11.2018 - 12.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Installation Technician
AudioVisions
Safford, Az
11.2017 - 08.2018
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Provided excellent customer service, addressing questions and concerns during the installation process.
Installation Technician
Wise Guys Custom Home Theater
Tucson, AZ
08.2017 - 11.2018
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Missionary
Church Of Jesus Christ Of Latter Day Saints
Eugene, OR
05.2014 - 05.2016
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
Sales Associate
Walmart
Benson, AZ
07.2013 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Loaded and unloaded Shipments
Education
High School Diploma -
Benson Unified School District
Benson, AZSkills
- Heavy equipment operation
- Valid Driver's license
- Safe equipment operation
- Loader operation
- Client relations
- Customer assistance
Timeline
Heavy Equipment Operator
Tracy Contracting Solutions
09.2023 - Current
Customer Service Representative
GotSafety
02.2023 - 05.2023
Sales Agent
TNT Industries
02.2022 - 12.2022
Sales Consultant
Gowireless
11.2018 - 12.2021
Installation Technician
AudioVisions
11.2017 - 08.2018
Installation Technician
Wise Guys Custom Home Theater
08.2017 - 11.2018
Missionary
Church Of Jesus Christ Of Latter Day Saints
05.2014 - 05.2016
Sales Associate
Walmart
07.2013 - 04.2014
High School Diploma -
Benson Unified School District