Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordan Roman

Davenport,FL

Summary

Background includes security team leadership, training and administration. Skilled at writing reports, updating files and maintaining schedules. Disciplined and hardworking team player with extensive experience in environments.

Overview

7
7
years of professional experience

Work History

Security Site Manager

Dynamic Integrated Security Inc
Kissimmee, FL
04.2024 - Current
  • Responsible for personnel related actions within the Security team including hiring, orientation, training, coaching, feedback, discipline, and scheduling of employees
  • Responded promptly to customer inquiries or complaints regarding security issues.
  • Investigated suspicious activity and reported findings to the appropriate authorities as needed.

Mystery Shopper

Shiftsmart
Kissimmee, FL
09.2020 - Current
  • Analyzed customer service performance of employees against established standards.
  • Verified accuracy of pricing, promotions and sales information at locations visited.
  • Recorded observations on provided questionnaires accurately and in a timely manner.

Security Supervisor

Omni Resorts & Hotels
Champions Gate, FL
07.2021 - 04.2024
  • Assisted and oversaw the implementation of all safety and security programs for the purpose of providing protection and a sense of well-being to all guests and assets on shift
  • Assisting in the development, administration, and implementation of safety incentive programs and safety training classes.
  • Leading and directing the investigations of accidents, thefts, property loss and unlawful activities.

Assistant Manager

Sun Lover's Poolside
Orlando, FL
11.2020 - 07.2021
  • Managed customer service inquiries and complaints in a timely manner.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.

Customer Retention Specialist

Spectrum
Lake Mary, FL
10.2018 - 11.2020
  • Provided customer service support to retain customers and address any inquiries or complaints.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Re-established customer's faith in company by providing best retention offers available.

Claims Specialist

SquareTrade
Orlando, FL
03.2017 - 10.2018
  • Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
  • Investigated customer complaints regarding product warranties and determined appropriate resolution.
  • Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.

Education

Diploma -

United States Military Police School
Fort Leonard Wood, MO
12-2010

High School Diploma -

Liberty High School
Kissimmee, FL
05-2010

Skills

  • Complaint resolution
  • Account updating
  • Data Entry
  • Researching
  • Active Listening
  • Building rapport

References

References available upon request.

Timeline

Security Site Manager

Dynamic Integrated Security Inc
04.2024 - Current

Security Supervisor

Omni Resorts & Hotels
07.2021 - 04.2024

Assistant Manager

Sun Lover's Poolside
11.2020 - 07.2021

Mystery Shopper

Shiftsmart
09.2020 - Current

Customer Retention Specialist

Spectrum
10.2018 - 11.2020

Claims Specialist

SquareTrade
03.2017 - 10.2018

Diploma -

United States Military Police School

High School Diploma -

Liberty High School

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Jordan Roman