Microsoft Office
Jordan Romero
Sacramento,CA
Summary
Accomplished district manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. A strong leader with more than 20 years in the sector, a collaborator who brings comprehensive knowledge, the understanding of every facet of production and seamless streamlining of operations to promote organizational efficiency.
Overview
21
21
years of professional experience
Work History
Marketplace Director (District Manager)
Best Buy
04.2023 - Current
- Responsible for managing $250M+, within complex micro-market of 4 locations.
- Spearheaded innovative approaches to customer loyalty, sales proficiency, labor, staffing levels, shrink, product flow/replenishment, merchandising and pricing accuracy.
- Leveraged professional networks of Omnichannel General Managers within micro-market.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity, provide superior customer experience and financial outcomes within micro-market.
- Implemented leadership, coaching and development to ensure execution of: strategy, performance, diversity and inclusion.
- Continuous analysis of quality improvement strategies that apply to new market opportunities for growth and micro-market insights to meet local needs of customer and employee.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Home Sales Sr. Market Manager (Multi-Unit Manager)
Best Buy
05.2015 - 04.2023
- Exceeded goals of $30M annually of in-home revenue.
- Directed work of 30 sales professionals at multiple locations across 18 stores.
- Administered professional development to in-home advisors and specialty salespeople in appliance and home entertainment categories.
- Developed sustainable business and training strategies.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Fostered and maintained strong vendor relationships.
- Built strong relationships with top customers for reoccurring revenue and managed several robust sales pipelines.
District Manager
Public Storage
07.2014 - 05.2015
- Supervised 11 store locations, enforcing high-quality standards of operation.
- Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks.
- Prepared locations for audits by analyzing market and inventory reporting.
- Reviewed employee performance and provided ongoing feedback and coaching.
- Evaluated operational reports and financial data to monitor district operations and profitability.
District Manager
Best Buy/Magnolia Audio Video
03.2012 - 06.2014
- Responsible for managing $90M+, between 10 store locations.
- Designed training and facilitation for development and performance of 10 General Managers within district.
- Planned, developed and managed performance of over 60 commission sales employees.
- Launched over 60 new Magnolia Design Center locations nationally within Best Buy store locations.
- Created brand specific operation manuals, training programs and job descriptions to improve district and company operations.
- Streamlined business operations, merchandising strategies, and personnel moves.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
General Manager/Sales Manager
Best Buy
10.2003 - 04.2012
- Responsible for managing $65+ million in revenue with 120 employees.
- Monitored several key components: customer service/operations to ensure customer loyalty,sales departments to ensure sales proficiency, staffing levels, shrink, product flow, merchandising and pricing accuracy
- Provided direction and development of management staff to ensure SOP execution, achievement of store financial and people goals
- Created schedules and monitored payroll to remain within budget
- Analyzed stores performance indicators against goals and developed plans to improve underachieving areas.
Education
Business Management -
De Anza College
Cupertino, CADiploma -
South Tahoe High School
South Lake Tahoe, CA06.1994
Skills
- Multi and Single Unit Management
- Business Administration
- Leadership skills
- Operations/Safety Management
- Customer Retention
- Sales Forecasting
- Staff Management
- Budget Management
- Financial Reporting
- Business and Operations Analysis
- Client Relationship Building
- Workforce Development
Software
Google Suites
Timeline
Marketplace Director (District Manager)
Best Buy
04.2023 - Current
Home Sales Sr. Market Manager (Multi-Unit Manager)
Best Buy
05.2015 - 04.2023
District Manager
Public Storage
07.2014 - 05.2015
District Manager
Best Buy/Magnolia Audio Video
03.2012 - 06.2014
General Manager/Sales Manager
Best Buy
10.2003 - 04.2012
Business Management -
De Anza College
Diploma -
South Tahoe High School