Jordan Rosenbaum
Atlanta,GA
Summary
Experienced people manager with over fifteen years of experience in the hospitality and commercial real estate industries. Excellent reputation for problem solving, improving customer and tenant satisfaction, contributing to positive company culture, and driving overall operational and financial performance.
Overview
15
15
years of professional experience
Work History
Senior Portfolio Manager
Lincoln Property Company
05.2021 - Current
- Responsible for a portfolio of six Class A buildings in Atlanta, GA, totaling over 812,000 sq ft.
- Managed and mentored a team of one property administrator, one assistant property manager, two property managers, two chief engineers, and three operating engineers.
- Stayed current with industry developments through regular attendance at BOMA conferences, seminars, webinars, and other educational events.
- Completed annual budgets, OPEX estimates, and CAM reconciliations.
- Collaborated with asset manager and leasing agents through lease negotiations.
- Worked closely with associates, vendors, tenants, and ownership in a close-knit ecosystem to ensure the assets are financially and operationally successful.
Property Manager
Lincoln Property Company
06.2020 - 04.2021
- Managed operations and finances for two Class A buildings in Buckhead, GA and one Class C building in Decatur, GA.
- Responsible for monthly reporting, vendor management, contract bidding, tenant relations/engagement, annual budgeting, and overseeing two property administrators and one chief operating engineer.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
CODA Community Manager
WeWork
04.2019 - 05.2020
- Opened the 69,000 sq. ft. collaborative workspace within the CODA building in Midtown Atlanta.
- Responsible for member experience, office sales & occupancy, finances/budgeting, and managing the day-to-day operations with 5 direct reports and numerous support departments/3rd party vendors.
- Quickly became the most successful WeWork building in the southeast region reaching 99% occupancy, producing over 200% budgeted monthly revenue, and holding operational expenses to 50% of budget.
1372 Peachtree Community Manager
WeWork
11.2017 - 03.2019
- Managed a 39,000 sq.ft. standalone location.
- Oversaw a team of 4 team members and multiple 3rd party vendors/support departments.
- Focused on building community and networking companies to help them grow their businesses via community events.
Assistant Director Of Operations
Grand Hyatt Atlanta
06.2017 - 11.2017
- Managed a team of 10 operational managers, 5 assistant managers, and over 200 associates in both food and beverage and rooms divisions within the hotel.
- Managed budget of ~$12M/year across 3 food and beverage outlets and responsible for over 400 rooms.
- Yearly net promoter score (NPS) of 61.
Event Services Manager
Grand Hyatt Atlanta
03.2015 - 06.2017
- Led both the Banquet and Convention Services teams in the 35,000 sq. ft of meeting space, promising service that will exceed expectations.
- Managed the team of 3 banquet captains, 17 servers, 8 housemen, 2 CS supervisors, 1 event concierge, and 1 assistant manager to ensure meeting planner and guest satisfaction.
Director Of Outlets
Hyatt Regency Washington
03.2013 - 03.2015
- Oversaw the food and beverage outlets of the 836 room property, including In Room Dining, Article One American Grill, and Article One Lounge, with 68 associates and 3 assistant managers.
- Implemented creative strategies for substantial payroll savings and increased productivity levels via Carpedia consultant action planning.
Intern
Hilton Tel Aviv
09.2012 - 02.2013
- Developed culinary skills and understanding of international hospitality at an elite 582 room property.
- Rotated through all kitchen divisions in both restaurants and banquets, including Pastry, Saucier, Garde Manger, Vegetable Prep, Butchery, and Dairy.
Assistant Restaurant Manager
Hyatt Regency Atlanta
09.2011 - 08.2012
- Assisted in the opening and management of "Sway," a 127 seat southern contemporary restaurant.
- Undertook daily and weekly payroll functions, floor management, and daily purchasing and ordering.
- Responsible for booking, planning, and executing all events in Sway's 66 seat private dining room, as well as the hotel's 24 hour grab-and-go Market.
Assistant Room Service Manager
Hyatt Regency Atlanta
02.2011 - 09.2011
- Responsible for In-Room Dining department, ensuring food quality, delivery, and service follow and exceed expectations.
- Managed food and beverage amenities delivered through room service, creative conception through fruition.
Assistant Convention Services Floor Manager
Hyatt Regency Atlanta
10.2009 - 02.2011
- Managed a team of 29 housemen to ensure that the 180,000 sq. ft. of meeting space was set to Hyatt standards and client satisfaction.
- Responsible for payroll functions, purchasing and ordering of equipment, and training of all staff on Hyatt standards and room sets using activity breakdowns.
Education
Bachelor of Science - Hotel, Restaurant, and Institutional Management
University of Delaware
Newark, DE05.2009
Skills
- People management
- Relationship building and management
- Process implementation
- Financial analysis and reporting
- Budget forecasting
- Strategic and financial planning
- Cost control and reduction
- Presentation skills
Accomplishments
- Hyatt Regency Washington Manager of the Year 2013
- Grand Hyatt Atlanta, Manager of the Quarter Q1 of 2016
- Guest Experience Management (GEM) Beta Team at the Hyatt Regency Washington
- Leader of the Innovation Team at the Hyatt Regency Washington
- “Changing the Experience” Trainer at the Hyatt Regency Washington
- “Creating the Connection” Trainer at the Grand Hyatt Atlanta
Timeline
Senior Portfolio Manager
Lincoln Property Company
05.2021 - Current
Property Manager
Lincoln Property Company
06.2020 - 04.2021
CODA Community Manager
WeWork
04.2019 - 05.2020
1372 Peachtree Community Manager
WeWork
11.2017 - 03.2019
Assistant Director Of Operations
Grand Hyatt Atlanta
06.2017 - 11.2017
Event Services Manager
Grand Hyatt Atlanta
03.2015 - 06.2017
Director Of Outlets
Hyatt Regency Washington
03.2013 - 03.2015
Intern
Hilton Tel Aviv
09.2012 - 02.2013
Assistant Restaurant Manager
Hyatt Regency Atlanta
09.2011 - 08.2012
Assistant Room Service Manager
Hyatt Regency Atlanta
02.2011 - 09.2011
Assistant Convention Services Floor Manager
Hyatt Regency Atlanta
10.2009 - 02.2011
Bachelor of Science - Hotel, Restaurant, and Institutional Management
University of Delaware
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