Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jordan Ross

Receptionist
Newburgh,NY
Jordan Ross

Summary

Entry-level marketing coordinator excited at the prospect of developing communications strategies and planning for social media in a professional setting.

Detail-oriented professional recognized by peers for my effective analytical and communication skills. Looking to apply my experience with SEO Strategies and

Corporate Communications at your company. Competitive and able to handle a fast paced work environment and adapt quickly to change.

I have a passion for helping people, and desire to exceed member expectations in a structured, goal-oriented environment.

Overview

8
years of professional experience
1
Certification

Work History

DCFS

Receptionist
05.2024 - Current

Job overview

  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Pace Analytical Services LLC

Project Manager
06.2021 - 05.2024

Job overview

  • Serves as clients primary point of contact regarding project updates, issues, deliverables, and scope changes
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.

Yelp

Inside Sales Representative
10.2021 - 03.2022

Job overview

  • Negotiate contracts and close agreements to drive add-on, renewals and upsell business growth
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Institute Of Family Health

Call Center Representative
12.2020 - 06.2021

Job overview

  • Provide excellent customer service by being empathic and professional in every interaction
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.

Christ Church Summer Camp

Program Director
04.2017 - 06.2021

Job overview

  • Ensures compliance with all applicable licensing regulations, accreditation standards, federal, state, and local regulatory standards
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Established program policies and procedures to comply with regulatory requirements.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Developed and implemented program evaluation systems to assess program impact.
  • Negotiated program contracts and agreements to obtain cost-effective pricing.
  • Analyzed viewer data and adjusted programming lineup to maximize potential viewership.

NHL

Fan Engagement
08.2020 - 04.2021

Job overview

  • Analyze market segments and conducted research to determine best method to reach target audiences
  • Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
  • Improved long-term prospecting, strategy development and customer engagement.
  • Analyzed content engagement across channels and used knowledge to inform efforts going forward.
  • Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
  • Executed digital marketing campaigns across various platforms, including social media, email, and search engine marketing to enhance brand visibility and engagement.

The Rap Fest

Social Media Coordinator
06.2019 - 04.2021

Job overview

  • Develop and implement social media strategies to promote the company's brand and services
  • Increased customer engagement through social media.
  • Created social media content with consistent content and tone.
  • Tracked competitors' content and social presence and responded appropriately when required.
  • Assisted product team in properly and effectively handling bad reviews and negative posts.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
  • Maintained current social media trends through attending professional conferences and webinars.
  • Monitored return on investment of online and social media marketing efforts.

St. Bosco

Assistant Manager
10.2016 - 08.2019

Job overview


  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.

Education

SUNY Empire State College
Saratoga Springs, NY

Bachelor Of Arts from Cultural Studies

University Overview

SUNY Albany
Albany, NY

Bachelor Of Arts from Communications

University Overview

Marlboro Central High School
Marlboro, NY

06.2011

University Overview

Skills

  • Travel Coordination
  • Clerical Support
  • Administrative Support
  • Technical Support
  • Project Coordination
  • Office Management
  • Staff Management
  • Customer/Client relations

Certification

Sports Management

Timeline

Receptionist
DCFS
05.2024 - Current
Inside Sales Representative
Yelp
10.2021 - 03.2022
Project Manager
Pace Analytical Services LLC
06.2021 - 05.2024
Call Center Representative
Institute Of Family Health
12.2020 - 06.2021
Fan Engagement
NHL
08.2020 - 04.2021
Social Media Coordinator
The Rap Fest
06.2019 - 04.2021
Program Director
Christ Church Summer Camp
04.2017 - 06.2021
Assistant Manager
St. Bosco
10.2016 - 08.2019
SUNY Empire State College
Bachelor Of Arts from Cultural Studies
SUNY Albany
Bachelor Of Arts from Communications
Marlboro Central High School

Sports Management

Jordan RossReceptionist