Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jordan Runck

Jordan Runck

Eagle,ID

Summary

Desire to share creative visions to ensure the smoothest and most efficient operation. Adaptable and accountable individual with excellent communication skills who is determined to continuously improve and succeed. Highly organized, strong time management skills, and able to practice independent judgment. Dependable and diligent multitasker that is dedicated to exceeding expectations with vigorous work ethic and unwavering integrity. Sets ambitious standards while exemplifying a strong drive to accomplish tasks and meet deadlines. Excels in fast-paced environments and eager to invest in an employer’s success. Loyal and committed to a long-term career.

Overview

18
18
years of professional experience

Work History

Care Coordinator - HealthCare Operations

Blue Cross of Idaho Insurance
11.2020 - Current
  • Exercise independent judgment through critical thinking and resource utilization to resolve problems and deliver exceptional services, while ensuring compliance with legal standards. Enhance company and client outcomes by following government regulations and reporting critical incidents to relevant agencies. Effectively manage caseloads in excess of two hundred members. Conducted risk assessments to identify root causes of health conditions and provide recommendations to improve future results. Assess, implement, monitor, and evaluate options to meet needs using high touch communication and resources to promote quality and effective outcomes. Work collaboratively with providers, care teams, staff, and service agencies to deliver continuous care, resource connections, and support for members. Engage with members from diverse developmental and sociocultural backgrounds. Document and present data in cloud-based record tracking system using strict attention to detail and maintaining confidentiality. Develop and maintain positive interpersonal work relationships.
  • 4 Years

Case Manager - Occupational Health

St. Luke’s Health System
09.2016 - 11.2020
  • Created reporting indicators from study methods and data collection. Supervised onsite staff by overseeing daily operations, identifying issues, reporting, and implementing corrective measures when needed. Performed tasks to assist with case management, rehabilitation, and return-to-work principles. Performed departmental audits to verify compliance with company policies and federal regulations. Functioned as a liaison between staff, providers, employers, and Insurance. Maintained computerized case tracking system. Communicated and delegated tasks to staff and notify of improvements. Provided managerial functions including, reporting and presenting to all levels of the department.
  • 5 Years

Lead Patient Specialist - Occupational Health

St. Luke’s Health System
09.2015 - 09.2016
  • Helped support patient care as well as provided exceptional experience through courteous and professional interactions. Scheduled appointments and collected relevant demographic/financial information to ensure a comfortable and efficient process. Provided superb customer service to ensure clients felt informed and supported.

Certified Instructor and Manager

YogaSix
09.2011 - 10.2021
  • Provided coaching and instruction through class presentation. Experience in voice projection and clarity through presentation to students. Multitasking of music, time management, heat, humidity, and dialogue during class progression. Attention and action for students needing additional support. Optimistic motivator and ability to build strong rapport with clients. Manage sales in the studio as well as memberships. Organization management for advertising, campaigns, and promotions.
  • 10 Years

Executive Assistant/Team Lead

Keller Williams Realty
03.2015 - 05.2015
  • Ensured deadlines were met with strict attention to detail. Managed team and administrative tasks involved. Met clients to secure contracts and retrieved signatures for legal documents. Provided communication with parties including important dates and reminders. Maintained a positive environment to provide a caring atmosphere while also empowering associates to reach new heights.
  • 6 Months

Office Executive Assistant

Nutri-Vet Nutritionals LLC
06.2007 - 09.2011
  • Oversaw compensation and benefits, updated, and adhered to HR program compliance, managed multiline phone, email, and message communication. Updated spreadsheets, price lists, and/or product information. Managed shipping and receiving merchandise.
  • 4 Years

Education

Bachelor of Business Administration -

Boise State University
Boise, ID
03.2013

Yoga Instructor Certification -

Essential Hot Yoga
Boise, ID
03.2013

High School -

Eagle High School
Eagle, ID
03.2008

Skills

  • Expertise in Microsoft Office applications
  • Experienced in remote collaboration
  • Cloud recording and analytics
  • Strong organizational abilities
  • Technical documentation expertise
  • Regulatory compliance
  • Quality assurance
  • Operational enhancements
  • Efficient resource allocation
  • Proficient in medical terminology
  • Coordination of program implementation
  • Organizational strategy development
  • Interdepartmental collaboration
  • Report creation and presentation
  • Facilitation of staff interviews and training programs
  • Intercultural sensitivity, language skills, and confidentiality
  • Sales representative for vendors
  • Keyboarding skills: 55 WPM and 10-key

Accomplishments

  • Recognized for compassion, excellence, and outstanding performance.
  • Achieved top percentage rates by increasing engagement with accuracy and efficiency.
  • Achieved departmental efficiency through effectively helping with identifying and tracking trends.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 11 staff members.
  • Collaborated with team of 5 in the development of departmental texting pilot.

Timeline

Care Coordinator - HealthCare Operations

Blue Cross of Idaho Insurance
11.2020 - Current

Case Manager - Occupational Health

St. Luke’s Health System
09.2016 - 11.2020

Lead Patient Specialist - Occupational Health

St. Luke’s Health System
09.2015 - 09.2016

Executive Assistant/Team Lead

Keller Williams Realty
03.2015 - 05.2015

Certified Instructor and Manager

YogaSix
09.2011 - 10.2021

Office Executive Assistant

Nutri-Vet Nutritionals LLC
06.2007 - 09.2011

Bachelor of Business Administration -

Boise State University

Yoga Instructor Certification -

Essential Hot Yoga

High School -

Eagle High School

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Jordan Runck