Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Russell

Fort Worth,TX

Summary

Versatile and achievement-oriented professional with a proven track record at HPH Transport, adept in passenger assistance techniques and vehicle maintenance. Demonstrates exceptional teamwork and problem-solving aptitude, ensuring safety and satisfaction. Excelled in roles requiring precision, such as Construction Engineer, enhancing project success rates through meticulous oversight and safety compliance.

Overview

17
17
years of professional experience

Work History

Non-Emergency Transportation Driver

HPH Transport
Fort Worth, TX
09.2023 - Current
  • Provided courteous door-to-door service for elderly, disabled, and special needs passengers to ensuring they safely get to and from their essential doctor's appointments.
  • I have experience in the Four Points of Contact to ensure each patient's safe travel which are in accordance with company safety policy.
  • Maintained accurate records of trips taken and mileage driven.
  • Developed strong relationships with customers through courteous interactions.
  • Utilized GPS navigation systems when needed to find alternate routes around traffic delays.
  • Ensured that all scheduled trips were completed in a timely manner.
  • Provided assistance to passengers when loading or unloading persons from vehicles.
  • Kept interior of vehicles clean and maintained exterior appearance according to standards set by the company.
  • Made sure that seat belts were fastened properly before starting each trip.
  • Communicated effectively with dispatch regarding any changes or issues during trips.
  • Verified that all paperwork related to patient transport was accurately filled out and submitted on time.
  • Assisted passengers who require additional help due to physical disabilities or age related issues.
  • Confirmed pickup times with passengers prior to arriving at destination.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Logged deliveries, drop-off times and special conditions in company system.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Transported clients to specified destinations safely and on-time.

Rideshare Driver

Lyft
Arlington, TX
02.2022 - 09.2024
  • Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
  • Established positive relationships with customers through courteous interactions.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Greeted customers and provided them with information about the rideshare service.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Offered riders information about local attractions and restaurants.
  • Achieved consistently high customer scores due to exceptional service.
  • Drove passengers from pick-up points to deliver to destination.
  • Fostered a welcoming environment, accommodating special requests when possible.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.

Call Center Representative

Resort Vacation Inc
Arlington, TX
09.2017 - 12.2019
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Developed effective working relationships with team members across multiple departments.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Performed outbound calling campaigns to promote new products or services.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.

Construction Engineer

US Army
Fort Benning, GA
07.2008 - 09.2016
  • Served on full tour in Afghanistan
  • Coordinated with architects, engineers, contractors, and other stakeholders in order to ensure that all aspects of the project were properly executed.
  • Inspected work sites regularly to identify safety hazards and take corrective action where necessary.
  • Performed quality assurance checks on completed work before final sign off by client.
  • Inspected construction sites verify feasibility of accommodating buildings in specified areas.
  • Conducted site inspections to ensure compliance with safety regulations and building codes.

Education

Certificate of Technical Studies - Plumbing And Construction

US Army AIT School
Fort Leonard Wood, MO
10-2008

High School Diploma -

Mansfield Timberview High School
Arlington, TX
05-2008

Skills

  • Piping installation
  • Power tool use
  • Pipe insulation
  • Basic welding
  • Woodworking techniques
  • Electrical repair
  • Wheelchair handling
  • Defensive driving
  • Safe driving practices
  • Reliability and punctuality
  • Vehicle maintenance
  • GPS navigation
  • Strong work ethic
  • Vehicle inspection
  • Passenger assistance techniques
  • Motor vehicle safety
  • Teamwork
  • Problem-solving aptitude
  • Vehicle cleaning

Timeline

Non-Emergency Transportation Driver

HPH Transport
09.2023 - Current

Rideshare Driver

Lyft
02.2022 - 09.2024

Call Center Representative

Resort Vacation Inc
09.2017 - 12.2019

Construction Engineer

US Army
07.2008 - 09.2016

Certificate of Technical Studies - Plumbing And Construction

US Army AIT School

High School Diploma -

Mansfield Timberview High School

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Jordan Russell