Jordan Rutledge
Arlington,VA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Massage Envy
06.2019 - Current
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
- Coordinated with therapists to optimize appointment availability and enhance client satisfaction.
- Maintained accurate records of client visits, payments, and membership status in management system.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Desk Representative
Site to Store
06.2016 - 03.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed order processing through internal systems, ensuring timely fulfillment and accuracy.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information on products and services.
Education
High School Diploma -
Mammoth Spring High School
Mammoth Spring, AR06-2016
Skills
- Front desk operations
- Customer service excellence
- Appointment scheduling
- Confidentiality compliance
- Problem resolution
- Time management
- Communication skills
- Payment processing
- Customer service
- Attention to detail
- Cash handling
- Scheduling
- Team collaboration
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Front office management
- Filing
- Sensitive information handling
- Administrative support
- Office administration
Timeline
Front Desk Receptionist
Massage Envy
06.2019 - Current
Customer Service Desk Representative
Site to Store
06.2016 - 03.2019
High School Diploma -
Mammoth Spring High School