Summary
Overview
Work History
Education
Skills
References
Timeline
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Jordan Saavedra

Albuquerque

Summary

Customer-focused Business Development Specialist with 4 years of experience generating revenue through individually tailored sales strategies. Experienced in Territory management offering a proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build up pipeline and increase client base. Results-oriented sales professional who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations and distribution. Excellent interpersonal and time management skills. Talented and focused individual with more than 10 years of expertise loading / unloading merchandise and operating warehouse equipment. Organized Administrative assistant well-educated in front office and back office operations with over 3 years of experience in administrative roles. Capable of answering numerous phone calls per day, preparing and coordinating logistics and materials for customers. Motivated and driven to provide high-quality work. Adept at working quickly without sacrificing results. Forklift Operator trained in all aspects of shipment inspections and transportation. Dedicated, trust-worthy and committed.

Overview

5
5
years of professional experience

Work History

Business Development Specialist

Cross Country Freight Solutions
08.2023 - Current
  • Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
  • Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Expanded client base through effective prospecting, cold calling, and networking events.
  • Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
  • Consistently met or exceeded quarterly sales targets by effectively managing sales pipeline and closing deals strategically.
  • Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
  • Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
  • Negotiated favorable contract terms for both parties involved, resulting in mutually beneficial agreements with clients.
  • Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
  • Conducted thorough competitor analysis to identify gaps in the market and capitalize on unique selling points.
  • Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
  • Enhanced brand visibility by designing and implementing innovative marketing campaigns across various platforms.

Territory Sales Representative/Account Executive

Tubelite Denco
01.2021 - 08.2023
  • Managed over 200 accounts within New Mexico territory.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Attended trade shows and industry events to promote company products and services.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Spearheaded successful sales strategies for existing and new products across specified territory.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Stayed current on company offerings and industry trends.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Exceeded monthly sales targets and quotas consistently.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Delivery Driver/ Warehouse Associate/ Logistics

Tubelite Denco
07.2020 - 01.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Updated database with changes in carrier status.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reviewed order data to verify transactions and shipping dates.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50+ pounds.

Delivery Driver, Shipping and Receiving, Wire Tech

Summit Electric Supply
10.2018 - 06.2020
  • Practiced and Maintained safe driving procedures.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Maintained clean and orderly appearance while on shift.
  • Handled day-to-day shipping and receiving overseeing more than hundreds of packages per day.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Moved shipment materials to and from designated areas using lift and hand trucks as well as electric and propane forklifts.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Trained and Operated Wire cutting machines.
  • Collected, aligned, cut and slit wire materials.
  • Used gauges, calipers and other devices to take measurements and identify problems.
  • Checked completed work to identify flaws and sort items by grade.

Order Selector

Shamrock Foods
Jun 2018 - 10.2018
  • Packed products according to company specifications.
  • Organized aisles so forklift operators could move freely through warehouse.
  • Safely operated all warehouse equipment, including forklifts and pallet jacks.
  • Stack, Order, Palletize orders.
  • Pallet Jack certification.

Administrative Assistant, Security, Maintenance Technician

Data Charter High School
Jun 2012 - May 2018
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
  • Used initiative and independent judgment within established guidelines when responding to security situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly and effectively to all security violations and duress alarms.
  • Managed available parts, tools and materials inventory to maintain ability to respond promptly to issues.
  • Trained junior maintenance professionals on correct repair procedures.
  • Painted and maintained school

Material Handler, Topside Captain

Fedex Corp
Jul 2011 - Dec 2017
  • Received and unpacked shipments and new equipment as directed.
  • Reviewed inventory reports and activity to ensure correct documentation.
  • Managed warehouse operations and verified proper shipment procedures.
  • Loading and unloading airplanes.
  • Make sure plane is loaded properly with correct weight.
  • Make sure topside crew was working safely.
  • Ensured that all health and safety guidelines were followed. 
  • Build and tie down heavy weight pallets using forklift and safety nets.

Education

No Degree -

Central New Mexico Community College
Albuquerque, NM
2011

High School Diploma -

Data Charter High School
Albuquerque, NM
2010

Skills

  • Territory Development
  • Territory Management
  • Salesforce
  • Customer Support
  • Lead Generation
  • Lead Prospecting
  • Increasing Sales
  • Cold-Calling
  • Territory Assignments
  • Software Sales Proficiency
  • Customer Retention
  • Exceptional Time Management
  • Upselling Strategies
  • Product Knowledge
  • Trade Show Participation
  • Team building
  • Brand Development
  • Expanding Territories
  • Expense Control
  • Sales Data Tracking
  • Expense Reports
  • Product Demonstration
  • Selling Techniques
  • Relationship Management
  • Pricing Strategy
  • Business Analysis
  • Client Acquisition
  • Key Account Management
  • New Business Opportunities
  • Interpersonal Skills
  • Analytical Thinking
  • Data Analysis
  • Problem Solving
  • Decision Making
  • Sales Strategy
  • Resourcefulness
  • Industry Knowledge
  • Organizational Skills
  • Strategic Planning
  • Business Relationship Management
  • Continuous Professional Improvement
  • Relationship Building
  • Effective Communication
  • Sales Forecasts
  • Strategic Negotiation
  • Proposal Preparation
  • Objection Handling
  • CRM Proficiency
  • Opportunity Identification
  • Sales Strategy Development
  • Sales Presentations
  • Closing Techniques
  • Product picking
  • Pallet arrangement
  • Data entry
  • Pallet Jack certified
  • Over 9 years of warehouse experience
  • Exceptional communication skills
  • Administrative support
  • MS Windows proficient
  • Computer skills
  • Forklift Operation
  • Cherry Picker Operation
  • Wire Cut Technician
  • Measurements and calculations
  • Material handling

References

  • Available upon request.

Timeline

Business Development Specialist

Cross Country Freight Solutions
08.2023 - Current

Territory Sales Representative/Account Executive

Tubelite Denco
01.2021 - 08.2023

Delivery Driver/ Warehouse Associate/ Logistics

Tubelite Denco
07.2020 - 01.2021

Delivery Driver, Shipping and Receiving, Wire Tech

Summit Electric Supply
10.2018 - 06.2020

Order Selector

Shamrock Foods
Jun 2018 - 10.2018

Administrative Assistant, Security, Maintenance Technician

Data Charter High School
Jun 2012 - May 2018

Material Handler, Topside Captain

Fedex Corp
Jul 2011 - Dec 2017

No Degree -

Central New Mexico Community College

High School Diploma -

Data Charter High School

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Jordan Saavedra