Jordan Salzano
Lake Ronkonkoma,NY
Summary
Demonstrates strong interpersonal communication and quick problem-solving skills, ensuring client satisfaction and safety. Excels in high-pressure environments, leveraging compassionate client care and medical equipment knowledge to support well-being and independence. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wellness Center Staff
Springfield College
Springfield, MA
03.2022 - 05.2024
- Assisted with the development and implementation of staff policies and procedures.
- Met incoming customers pleasantly and offered support and service.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Maintained positive working relationship with fellow staff and management.
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
Membership Sales Representative
Retro Fitness Gym
Bayshore, NY
05.2023 - 09.2023
- Conducted presentations about membership offerings, answering questions from prospective members.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Processed payments for membership dues using credit card machines or online systems.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
Restaurant Hostess
Outback Steakhouse
Holbrook, NY
05.2021 - 09.2022
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Helped service staff handle demand by distributing food and beverages.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned patrons to suitable tables according to server rotation.
- Adhered to all safety regulations set forth by the restaurant management team.
- Greeted customers and escorted them to their tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Home Health Aide
Addus Home Health Care
Oakdale, NY
06.2020 - 08.2020
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with client personal care needs to foster independence and well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Cashier
Island Recreational
Medford, NY
06.2019 - 08.2019
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Assisted customers with account updates, new service additions and promotional offers.
- Resolved issues regarding customer complaints and escalated worsening concerns to upper management for remediation.
Therapy and Facility Aide
LI Sports and Rehabilitation
Holbrook, NY
05.2018 - 08.2018
- Monitored common areas for cleanliness and safety.
- Notified management of structural issues and major repairs.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Assessed functionality of cleaning equipment and performed repairs when needed.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Assisted therapists in preparing patients for treatment by providing emotional support and encouragement.
- Adhered to infection-control policies and protocols to attain safe and clean working environment.
- Observed patients during treatments to monitor progress and provide feedback to the therapist.
Runner
The Rinx at Hidden Pond Park Day Camp
Hauppauge, NY
06.2017 - 08.2017
- Greeted customers and employees pleasantly and maintained upbeat demeanor at all times.
- Logged all information for each drop-off and pick-up.
- Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to upper management immediately.
Education
Master of Science - Occupational Therapy
Springfield College
Springfield, MA12-2026
High School Diploma -
Hoosac School
Hoosick, NY05.2020
Skills
- Able to lift over 50 pounds
- Calm and level-headed under duress
- Compassionate client care
- Quick problem solver
- Issue resolution
- Customer assistance
- Customer greeting
- Mobility support
- Social interaction facilitation
- Medical terminology and equipment
- Ambulation techniques
- Interpersonal communication
- ADL support
Accomplishments
Developed her passion and interest in Occupational Therapy from volunteering at a summer camp for kids with special needs and gained much insight on the profession, and is currently in the graduate occupational therapy program at Springfield College. Graduated with her Bachelor's of Health Science/Pre-Occupational Therapy degree in May of 2024. Published a book called "The Everlasting Hunger For Improvement" in December of 2020, which is a book about the importance of improvement in any aspect of life and how to develop the will to want to improve, and maintain it, with personal stories about her life that shows readers that they can do it too. The book can be seen on Amazon, Barnes and Noble, and more outlets. An aspiring motivational speaker with a niche in both general motivation and autism advocacy.
Affiliations
Studying Occupational Therapy. An aspiring motivational speaker, a self-help author, self-help content creator, self-help podcast host, and entrepreneur. Former member of the Springfield College Television club and Women's Ice Hockey Club. Current member of the Fellowship of Christian Athletes Club at Springfield College. Mentor at Inclusive Sports and Fitness (ISF), former member of St. Elizabeth Ann Seton Youth Group and former volunteer at Harry Chapin Food Bank of Long Island.
Additional Information
I am currently a graduate occupational therapy student at Springfield College, in Springfield, MA. I am super passionate about occupational therapy, and I am always looking for opportunities to enhance and grow my expertise and knowledge in the profession. In addition, I am a very people-friendly person who loves to light up a room. I love talking to people and establishing rapport and connections with others. I will work at any hours that are needed. I am willing to take on any task, no matter how big or small it might be.
Certification
- Adult and Pediatric First Aid/CPR/AED Certified. Received in September 2024.
Timeline
Membership Sales Representative
Retro Fitness Gym
05.2023 - 09.2023
Wellness Center Staff
Springfield College
03.2022 - 05.2024
Restaurant Hostess
Outback Steakhouse
05.2021 - 09.2022
Home Health Aide
Addus Home Health Care
06.2020 - 08.2020
Cashier
Island Recreational
06.2019 - 08.2019
Therapy and Facility Aide
LI Sports and Rehabilitation
05.2018 - 08.2018
Runner
The Rinx at Hidden Pond Park Day Camp
06.2017 - 08.2017
Master of Science - Occupational Therapy
Springfield College
High School Diploma -
Hoosac School
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