JORDAN SAMMS
The Bronx,New York
Summary
Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.
Overview
8
8
years of professional experience
Work History
Career Advancement Coach
Urban Upbound
01.2025 - Current
- Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
- Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problemsolving.
- Contributed to team efforts by sharing best practices and collaborating on initiatives aimed at improving overall program effectiveness.
- Evaluated program performance through data analysis and reporting, identifying areas for improvement and implementing necessary changes.
Resort Staff Ambassador – Human Resources
Iberostar Group
04.2024 - 08.2024
- Assisted in, prepared for, and chaired disciplinary hearings and meetings. I also conducted new hire interviews, onboarding, and exit interviews for the hotel. I played a key role in developing key strategies for reducing attrition rates. I also streamlined and developed policies per the labor codes/laws to ensure fair staff treatment.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Customer Support – Leadership Lead
American First Finance
05.2022 - 11.2023
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Customer Service Supervisor
Conduent LTD – United Parcel Service
05.2017 - 06.2019
- I monitored employee performance and provided constructive feedback resulting in a 90% increase in productivity. Introduced resources to combat areas of opportunities whilst managing a team of 24-28 agents working from home.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Education
Dip. - Business Administration
Alison University
01.2024
Dip. - Hospitality Management
Alison University
01.2024
School Leaving Dip. - undefined
Rusea's High School
01.2014
Skills
- Teamwork & Collaboration
- Fast Learner & Adaptable
- Effective Time Management
- Customer Service Skills
- Leadership/Management
- Business Administration
- Strategic thinking
- Effective communication
- Group leadership
Timeline
Career Advancement Coach
Urban Upbound
01.2025 - Current
Resort Staff Ambassador – Human Resources
Iberostar Group
04.2024 - 08.2024
Customer Support – Leadership Lead
American First Finance
05.2022 - 11.2023
Customer Service Supervisor
Conduent LTD – United Parcel Service
05.2017 - 06.2019
Dip. - Hospitality Management
Alison University
School Leaving Dip. - undefined
Rusea's High School
Dip. - Business Administration
Alison University
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