Jordan Samuels
Lexington,KY
Summary
- Dedicated professional experienced in environments.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Line Cook
Taco Bell
Lexington, KY
06.2024 - Current
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Communicated effectively with other staff members regarding orders and menu changes.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Cleaner
STAR Building Solutions
Lexington , KY
08.2022 - 01.2024
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Customer Service Representative
TwinSpires
Lexington, KY
06.2015 - 07.2023
- Resolves routine and basic problems and communicates solutions or requested information to the customer.
- Analyzes a customer's service needs and refers to other service or technical departments for follow-up as needed.
- Uses a customer relationship application or database to record activities and research product information.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Speedway Gas Station
Lexington, KY
07.2019 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Encouraging customers to participate in the Speedway rewards program.
- Overseeing the retail operation of a specific store, ensuring compliance with laws and company policies, and maximizing sales and profits.
Education
Bachelor of Arts - Liberal Arts And General Studies
Berea College
Berea, KY01-2009
Skills
- Food rotation
- Food presentation
- Team Coordination
- Food Storage
- Customer Service
- Back of House Operations
- Reliable and Trustworthy
- Highly motivated
- Punctual and honest
About Me
- Simply seeking a work environment that will allow me to enhance the skills i have already acquired. I am a willing and avid learner. I feel you should learn something new everyday. I am a hard working individual and i will do anything to enhance the brand that your company is trying to build or maintain. I am grateful for the opportunity that has presented itself and I hope that you choose me to help you meet your company goals.
References
References available upon request.
Timeline
Line Cook
Taco Bell
06.2024 - Current
Cleaner
STAR Building Solutions
08.2022 - 01.2024
Customer Service Representative
Speedway Gas Station
07.2019 - 05.2023
Customer Service Representative
TwinSpires
06.2015 - 07.2023
Bachelor of Arts - Liberal Arts And General Studies
Berea College