Jordan Sanchez
Miami,FL
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Le Meridien Hotel by ensuring accurate and timely food delivery. A quick learner with a strong work ethic, I thrive in teamwork settings, consistently prioritizing tasks for peak productivity. My adeptness at multitasking and collaboration has been pivotal in improving operational efficiency and dining experiences.
Overview
2
2
years of professional experience
Work History
Food Runner
Le Meridien Hotel
09.2022 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Busser
Crazy Lobster
01.2023 - 12.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
Education
No Degree - Culinary Arts
Comodoro
Cuba2018
Associate of Arts - Information Technology
High School
Havana, IL06.2014
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Busser
Crazy Lobster
01.2023 - 12.2023
Food Runner
Le Meridien Hotel
09.2022 - Current
No Degree - Culinary Arts
Comodoro
Associate of Arts - Information Technology
High School
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