Jordan Sanderson
Auburn
Summary
Detail-oriented and compassionate healthcare support professional with 5+ years of experience in administrative operations, client services, and insurance coordination. Adept at maintaining accurate records, navigating benefits-related processes, and communicating clearly with both internal teams and external partners. Known for building trust with clients, resolving inquiries efficiently, and contributing to a collaborative, people-first work culture. Brings a strong sense of ownership, adaptability, and purpose to every task
Overview
3
3
years of professional experience
Work History
Referrals Services Administrator
Elevance Health
03.2023 - 03.2024
- Responded to client inquiries and communications with accuracy and timeliness, supporting clear documentation and smooth operational workflows.
- Maintained organized digital and physical filing systems, improving record accessibility and efficiency across departments.
- Advocated for client needs while helping navigate services and processes, contributing to a positive customer experience.
- Built collaborative relationships with internal staff and external partners to support coordinated service delivery.
- Supported administrative goal-setting and progress tracking to align efforts with organizational priorities.
- Ensured consistent, professional communication that helped surface and resolve concerns early.
- Contributed to a service-first environment by balancing empathy with accuracy in high-detail tasks.
Patient Care Coordinator
Granite Bay Speech
09.2021 - 02.2023
- Responded to client and team emails promptly and accurately, ensuring timely communication and documentation.
- Maintained confidential patient records and verified insurance coverage, supporting accurate service processing.
- Answered calls and inquiries in a professional manner, providing clear information and directing issues as needed.
- Coordinated appointments and daily operations to support smooth client flow and positive service outcomes.
- Processed payments and handled sensitive information with attention to detail and discretion.
- Assisted in refining administrative procedures to improve daily workflow and reduce errors.
- Collaborated with care teams and external providers to ensure client needs were addressed effectively.
- Supported general office functions including mail handling, document management, and supply tracking.
Office Receptionist
Western Sierra Medical Clinic
11.2020 - 09.2021
- Supported daily administrative operations by maintaining accurate patient and office records, ensuring compliance with HIPAA and confidentiality standards.
- Responded to high volumes of patient inquiries professionally, contributing to improved satisfaction and operational efficiency.
- Retrieved medical records and documentation to assist care providers, ensuring timely access to essential information.
- Scheduled follow-up appointments and shared educational materials to support patient understanding and engagement.
- Processed insurance forms and reimbursement paperwork, helping ensure timely payments and accurate claims handling.
- Resolved patient concerns with empathy and professionalism, maintaining a positive and supportive environment.
- Assisted with general office tasks such as filing, faxing, and mail distribution to support seamless clinic workflows.
Education
Bachelor of Science -
Northern Arizona University
Flagstaff, AZAssociate of Science - Pre-Nursing, Allied Health, Natural Sciences
Sierra College
Rocklin, CADiploma - undefined
Nevada Union High School
Grass Valley, CASkills
- Administrative Operations – Efficient at managing day-to-day workflows and supporting office coordination
- Healthcare Administration – Familiar with benefits, patient records, and HIPAA compliance
- Data Entry & Accuracy – Strong typing speed and attention to detail
- Customer Service – Focused on clear, respectful, and helpful communication
- Microsoft Office – Proficient in Word, Excel, Outlook, and Teams
- Adaptability & Teamwork – Reliable collaborator in changing work environments
- Time Management – Skilled at prioritizing tasks and meeting deadlines
- Medical Terminology – Comfortable with basic clinical language and procedures
Languages
English
Timeline
Referrals Services Administrator
Elevance Health
03.2023 - 03.2024
Patient Care Coordinator
Granite Bay Speech
09.2021 - 02.2023
Office Receptionist
Western Sierra Medical Clinic
11.2020 - 09.2021
Associate of Science - Pre-Nursing, Allied Health, Natural Sciences
Sierra College
Diploma - undefined
Nevada Union High School
Bachelor of Science -
Northern Arizona University
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