Jordan Santillan

• Prioritized workload based on departmental needs, providing support across records, civil, concealed handgun licensing, and front counter/reception.
• Entered and updated data across multiple systems, including RMS, Civil Manager, LEDS, and CJIS Online.
• Interacted with the public regarding gun rights, civil processes, records requests, and general inquiries.
• Processed U-Visa applications for attorneys and the public for submission to USCIS.
• Managed Petitions for Firearm Restoration and ensured proper documentation and compliance.
• Collaborated with various agencies and external partners to coordinate information and services.
• Served as acting supervisor when needed, supporting staff and assisting with daily operations.

• Handled incoming calls professionally, directing callers or recording accurate messages.
• Greeted and assisted visitors and customers with courteous, knowledgeable service.
• Responded to information requests and provided clear guidance to callers and walk-ins.
• Assisted in processing civil documents for service, including subpoenas, evictions, child support, custody, divorce, small claims, and other summons or petitions.
• Managed the county’s alarm program, maintaining records and ensuring compliance with procedures.
• Coordinated with deputies and staff to ensure accurate routing of documents, information, and public inquiries.
• Maintained organized records and completed administrative tasks with confidentiality and attention to detail.

Customer Service Associate

• Assisted customers with purchases, returns, and product inquiries.
• Resolved customer complaints and ensured positive service experiences.
• Processed transactions efficiently using POS systems.

Product & Operations Specialist (Promoted 2019)

• Supervised five employees and supported daily operations.
• Improved inventory accuracy by implementing best practices.
• Handled escalated customer issues and streamlined checkout efficiency.

• Provided childcare for school-age children from diverse socioeconomic and cultural backgrounds, including those from disruptive family environments
• Supported children with special needs (autism, Asperger’s, ADHD, physical limitations) through individualized care and behavior support
• Developed and maintained action plans in collaboration with parents/guardians to address each child’s unique needs
• Promoted problem-solving and positive behavior change by setting measurable goals focused on evidence-based practice
• Promoted inclusive and developmentally appropriate practice to support children’s social, emotional, cognitive, and physical development
• Promoted regular communication with families to track progress, adapt interventions, and document developments
• Upon promotion to teacher, evaluated each child’s strengths and challenges, researched evidence-based strategies, and designed personalized lesson plans and behavior-intervention goals