Summary
Overview
Work History
Education
Skills
Leadership Skills
Timeline
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JORDAN SANTUCCI

Orlando,FL

Summary

Experienced customer service specialist with ten+ years of dedicated service across various roles, with 5+ years of supervisory experience. Committed to delivering exceptional customer care and fostering a team environment grounded in empathy and understanding.

Overview

10
10
years of professional experience

Work History

Supervisor Bayliner

Loews Hotels & Co
Orlando, FL
05.2024 - Current

Event Server

Instawork Gigs
Orlando, FL
01.2021 - 12.2022

Supervisor

UPS, United Parcel Service
Orlando, FL
11.2018 - 10.2021

Central Operations Specialist

Amazon Prime Products
Orlando, FL
08.2017 - 04.2018

Vacation Sales Representative

Marriott Vacations Worldwide
Orlando, FL
09.2015 - 12.2015

Off Property Coordinator

Starwood Hotels & Resorts
Orlando, FL
06.2014 - 09.2015

Education

Bachelor of Arts - Interdisciplinary Studies

University of Central Florida
Orlando, FL
2012

Skills

  • Point of Sales (POS) System
  • Cash Management (Cash & drawer & cash drops)
  • Equipment Maintenance & Cleaning
  • Merchandise Maintenance

Leadership Skills

  • Team Development: Successfully trained and developed team members in various roles.
  • Performance Evaluation: Conducted inspections to ensues team members adhered to company polices and provided coaching when needed.
  • New Venue Opening: Assisted in preparations in a successful launch of a newly established venue, overseeing preparatory tasks to guarantee operational readiness.
  • Order Management: Managed orders utilizing the Adaco Fourth platform, ensuring seamless procurement processes.
  • Labor Management: Anticipated lab demands by analyzing the needs of multiple venues to create a labor report detailing how to optimize scheduling.

Timeline

Supervisor Bayliner

Loews Hotels & Co
05.2024 - Current

Event Server

Instawork Gigs
01.2021 - 12.2022

Supervisor

UPS, United Parcel Service
11.2018 - 10.2021

Central Operations Specialist

Amazon Prime Products
08.2017 - 04.2018

Vacation Sales Representative

Marriott Vacations Worldwide
09.2015 - 12.2015

Off Property Coordinator

Starwood Hotels & Resorts
06.2014 - 09.2015

Bachelor of Arts - Interdisciplinary Studies

University of Central Florida
JORDAN SANTUCCI