Jordan Schellenberg
Magna,UT
Summary
Achieved exceptional community engagement and conflict de-escalation as a Police Officer at Draper City, enhancing public safety and fostering trust. Excelled in relationship building at US Bank Home Mortgage, significantly improving customer satisfaction. Skilled in Spanish, demonstrating outstanding communication and empathy across diverse roles.
Overview
5
5
years of professional experience
Work History
Police Officer
Draper City
Draper, UT
08.2022 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Customer Relations Consultant
US Bank Home Mortgage
West Valley City, UT
01.2022 - 08.2022
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Recognized consistently for outstanding performance in handling difficult situations with empathy and professionalism.
- Contributed to the growth of the business by identifying upselling opportunities during client interactions while maintaining integrity and transparency.
- Streamlined communication channels, leading to faster problem resolution and improved client satisfaction.
Mortgage Loan Officer
Mann Mortgage
Safford, AZ
08.2019 - 12.2021
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Education
Business
Eastern Arizona College
Thatcher, AZPoston Butte High School
Queen Creek, AZ05.2015
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Patience and Empathy
- Spanish Speaking
- Community Engagement
- Case Management
Accomplishments
Served a 2 year mission for the Church of Jesus Christ of Latter Day Saints (May 2016-May 2018
Timeline
Police Officer
Draper City
08.2022 - Current
Customer Relations Consultant
US Bank Home Mortgage
01.2022 - 08.2022
Mortgage Loan Officer
Mann Mortgage
08.2019 - 12.2021
Business
Eastern Arizona College
Poston Butte High School