Jordan Scott
Atlanta,GA
Summary
Customer-savvy maître d' accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Executive Administrative Assistant
Magnyfy
08.2010 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Transcribed phone messages and relayed to appropriate personnel.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Trained junior office staff in correct procedures and reporting requirements.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Front of House Team Member
Bb’s Restaurant And Bar
06.2022 - 12.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Stayed ready for quick turnovers by pre-bussing tables.
- Kept hostess station neat and clean with well-stocked supplies.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Observed diners to respond to additional requests and determine when meal completed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Recorded available tables after seating each party using specialized seating software.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Server
Salsas Mexican Cuisine & Cantina
11.2021 - 03.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Moved and set up seating, prepared extra place settings prior to arrival of large groups.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Salon Receptionist
Blo Blow Dry Bar
09.2021 - 03.2022
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with salon team members if clients canceled or changed appointment times.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Confirmed appointments, communicated with clients and updated client records.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
Insurance Adjuster License - Insurance And Risk Management
AdjusterPro
Online03.2023
Certificate of Completion - Computer Science And Programming
Georgia Tech Coding Bootcamp
Atlanta, GA04.2018
Skills
- Bookkeeping and Basic Accounting
- Invoice Preparation
- Data Research and Compilation
- Facility Workflow
- Order Accuracy and Delivery
- Customer Service and Rapport
- High-Volume Dining
- Specials Promotion and Upselling
- Adaptable and Flexible
- Quality Assessment
- Attentive Service
- Operational Efficiency
- Customer Engagement
Timeline
Front of House Team Member
Bb’s Restaurant And Bar
06.2022 - 12.2022
Server
Salsas Mexican Cuisine & Cantina
11.2021 - 03.2022
Salon Receptionist
Blo Blow Dry Bar
09.2021 - 03.2022
Executive Administrative Assistant
Magnyfy
08.2010 - Current
Insurance Adjuster License - Insurance And Risk Management
AdjusterPro
Certificate of Completion - Computer Science And Programming
Georgia Tech Coding Bootcamp
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