Jordan Scott
Garner,North Carolina
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
TTEC
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Performed Outbound calls to assist with scheduling for client needs 160 dials daily
Bar Manager
Macs Tavern
07.2014 - 09.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Customer Service Manager
Food Lion
09.2006 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled cash, tills and deposits to verify accurate monthly cash reports
- Created weekly schedules for employees using WFO
Education
No Degree - Accounting And Finance
Wake Technical Community College
Raleigh, NCHigh School Diploma -
West Johnston High School
Benson, NC06.2009
Skills
- Recordkeeping Strengths
- Proofreading
- Critical Thinking
- Customer Service
- Managing Multiple Tasks
- Administrative and Office Support
- POS Systems and Ordering Platforms
- Typing Proficiency
Timeline
Customer Service Representative
TTEC
12.2022 - Current
Bar Manager
Macs Tavern
07.2014 - 09.2022
Customer Service Manager
Food Lion
09.2006 - 08.2017
No Degree - Accounting And Finance
Wake Technical Community College
High School Diploma -
West Johnston High School
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