Ronnie Scott
Tyler, Texas,TX
Summary
Dynamic professional with a proven track record at Patterson Volkswagen of Tyler, enhancing department productivity through expert inventory management and innovative promotional efforts. Skilled in leveraging technical aptitude and exceptional customer service to boost customer satisfaction and loyalty. Excelled in team collaboration and problem-solving, driving operational improvements and fostering a positive work environment. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Parts Consultant for Patterson Volkswagen of Tyler
Patterson Volkswagen of Tyler
04.2024 - Current
- Contributed to marketing efforts by creating engaging promotional materials showcasing parts offerings.
- Troubleshot issues, offering timely solutions to maintain customer trust and loyalty.
- Utilized software solutions for managing orders, inventory, and invoicing tasks more efficiently which increased overall productivity within the department.
- Fostering a positive work environment for continued success.
Store Manager/ Territorial Sales Manager Trainee
Oreilly's Autoparts
06.2022 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Mechanic Shop Foreman
Youngblood Garage
04.2010 - 02.2020
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
- Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
- Established a proactive maintenance program for shop tools and equipment that extended their lifespan while reducing repair expenses.
- Maximized parts inventory accuracy through regular audits, optimizing stock levels, and reducing waste.
- Maintained up-to-date knowledge of industry trends, staying ahead of competitors in offering cutting-edge services.
- Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
Education
No Degree -
HOOKS HIGH SCHOOL
Hooks, TXSkills
- Industry Awareness
- Technical aptitude
- Parts identification
- Ordering parts
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Vehicle operations knowledge
- Team Collaboration
- Verbal and written communication
- Clean Driving Record
- Email Communication
- Operations Management
- Invoice Processing
- Training and coaching
- Goal Setting
- Staff Training
- Inventory Management
- Sales Training
- Order Fulfillment
- Shipping coordination
- Supply orders
- Delivery Coordination
- Inventory Auditing
- Suggestive Selling
- Cycle counting
- Customer Education
- Product Demonstration
- Vendor Relations
- Performance Tracking
- Coordinating paperwork
- Purchasing oversight
- Returns processing
- Proficient in [Software]
- Product Merchandising
- Account updating
- Promotional planning
- Maintenance schedules
- Parts installation knowledge
- Parts department organization
Certification
- Certified Parts Consultant
Timeline
Parts Consultant for Patterson Volkswagen of Tyler
Patterson Volkswagen of Tyler
04.2024 - Current
Store Manager/ Territorial Sales Manager Trainee
Oreilly's Autoparts
06.2022 - 02.2024
Mechanic Shop Foreman
Youngblood Garage
04.2010 - 02.2020
- Certified Parts Consultant
No Degree -
HOOKS HIGH SCHOOL
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