Passionate about promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with extensive knowledge of service delivery and proven multitasking abilities. Commitment lies in maintaining professional relationships to increase profitability and drive business results. Top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors. Aims to build loyalty and exceed expectations by understanding customer desires and providing customized solutions.
Hi, I’m
Jordan Scott
Tyler, Texas,TX
Summary
Overview
4
years of professional experience
Work History
Concentrix
Customer Service Representative
03.2022 - 09.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Concentrix
Customer Service Advisor
10.2023 - 09.2024
Job overview
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
ROI Solutions Inc.
Customer Service Representative
09.2024 - 12.2025
Job overview
- Utilized CRM systems to track interactions and follow up on customer issues.
- Assisted customers with account management, ensuring accurate information and timely updates.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Developed knowledge base articles to improve team access to information and resources.
- Monitored service quality metrics and implemented improvements based on feedback.
- Facilitated customer feedback sessions to identify areas for service enhancement.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Education
NEW BOSTON HIGH SCHOOL New Boston, TX
High School Diploma
05.2015
University Overview
Skills
- Minute Taking
- Business Development Understanding
- Lotus Notes
- Process Optimization
- Professional Telephone Demeanor
- Technical Support
- Refund Processing
- Data Evaluation
- Grammar
- Typing Proficiency
- Call Center Operations
- Staff Training
- Team Development
- Call center experience
- Customer Relations
- KPI Monitoring
- Account Updates
- Customer Focus
- Training programs
- Account Management
- Customer service excellence
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
ROI Solutions Inc.
09.2024 - 12.2025
Customer Service Advisor
Concentrix
10.2023 - 09.2024
Customer Service Representative
Concentrix
03.2022 - 09.2023
NEW BOSTON HIGH SCHOOL
High School Diploma