Jordan Scott
San Leandro,United States
Summary
Detail-oriented Animal Care Associate with expertise in managing animal data and monitoring health and behavior. Ensures cleanliness and sanitation standards while administering care and treatments. Builds strong relationships with team members and guests, enhancing animal welfare and safety through effective communication and adherence to protocols.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
ANIMAL CARE ASSOCIATE
SFSPCA
08.2023 - Current
- Provided daily care and medical monitoring for shelter animals, ensuring health and behavioral needs were met.
- Monitored animal health and behavior, documented observations
- Maintained up-to-date records of feeding schedules, medications, vaccinations, and medical treatments to support animal health..
- Supported animal intake and treatment to ensure proper care.
- Maintained clean and orderly play yards, kennels and cages.
- Educated visitors about animal care and adoption processes.
Shift Lead to Assistant Manager
Wag Hotels San Francisco
06.2020 - 06.2023
- Supervised daily operations to ensure efficient workflow and teamwork.
- Resolved customer issues promptly to enhance guest satisfaction.
- Responded to customer inquiries and complaints in a professional manner.
- Assisted in the training of new employees.
- Implemented safety protocols to promote a secure environment for pets and staff.
Shift Lead to Assistant Manager
Habit Burger Rhonert Park
07.2016 - 07.2020
- Led front- and back-of-house operations to deliver consistent, high-volume service while enforcing food safety and quality standards.
- Recruited, trained, and coached team members, enhancing service speed and increasing staff retention.
- Managed labor scheduling and inventory controls, optimizing resource allocation and minimizing waste.
- Resolved guest concerns effectively to maintain a positive dining experience. professionally to protect brand reputation and encourage repeat business.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
Associate of Arts -
Post University
Waterbury, CT 08.2025 - 08.2026
Del Oro High School
Walnut Creek, CASkills
- Customer service
- Record keeping
- Policy compliance
- Professional communication
- Team collaboration
- Animal care management
- Problem solving
- Task prioritization
Timeline
Associate of Arts -
Post University
08.2025 - 08.2026
ANIMAL CARE ASSOCIATE
SFSPCA
08.2023 - Current
Shift Lead to Assistant Manager
Wag Hotels San Francisco
06.2020 - 06.2023
Shift Lead to Assistant Manager
Habit Burger Rhonert Park
07.2016 - 07.2020
Del Oro High School