Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Accomplishments
Timeline
Generic

Jordan Seeley

Uniontown,PA

Summary

Experienced Club Manager with a proven track record of effectively leading club team members to achieve/ exceed targets given, improve operational efficiency and enhance customer satisfaction. Adept at fostering a positive work culture and developing high performing team members, Assistant Managers, and Club Managers. I obtain strong analytical, organizational and communication skills with a deep understanding of expected cleanliness standards, a positive member experience, and club operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CLUB MANAGER

Planet Fitness
05.2018 - Current
  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Reps, Trainers and Custodians
  • Creates and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
  • Manages staff and stays involved with all front desk related activities including but not limited to: Promoting a superior customer experience within the club
  • Maintains strict confidentiality of all information at all times
  • Ensures proper opening and closing of the gym
  • Monitors all inventory of the club
  • Oversees cleanliness and maintenance of facility
  • Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions
  • Prepares all HR related forms and sends to Corporate Payroll Team
  • Provides support to the staff so they can achieve growth while also providing them the opportunity to develop their skills
  • Tracks statistics and reports (weekly, monthly, annually) and ensures the accuracy of club documentation.

ASSISTANT MANAGER / FRONT DESK STAFF

Planet Fitness
05.2015 - 05.2018
  • Greet and direct members, guests, and staff as they enter the gym
  • Provided assistance to members along with inquiries about gym operations and policies, as well as performed various administrative duties
  • Uses excellent customer service skills and my ability to communicate effectively with both staff and members to perform tours of the facility
  • Handles cash processing and basic accounting procedures while processing memberships on the computer
  • Participates in general cleanliness of the club daily, as well as community outreach and marketing.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

HAIR STYLIST

JR Hair Design
05.2014 - 05.2015
  • Deliver outstanding customer service while providing high quality coloring, shampoos and conditioning treatments
  • Assist guests and team members as needed to keep the salon flowing smoothly, accurately and thoroughly
  • Assists the owner of both salons in hair replacement clients and fittings.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

ASSISTANT MANAGER/SALES ASSOCIATE

Shoe Department
01.2011 - 01.2014
  • In charge of ensuring everything in the store is running as it should be
  • Recruit, interview and train new staff members
  • Handle comments, questions or complaints from employees or customers while consistently monitoring customer service
  • Responsible for meeting monthly targets established for product budgets and labor costs
  • Maintain, organize and straighten the store while helping customers as needed
  • Coordinate product displays and accept incoming deliveries.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Associates Degree, Physical Therapist Assistant Program -

California University of Pennsylvania
California, PA
05.2017

Certified Licensed Cosmetologist in PA -

Laurel Business Institute
Uniontown, PA
05.2014

General Studies -

Laurel Highlands High School
01.2011

Skills

  • Staff Training
  • Performance Management
  • Coaching and Mentoring
  • Dependable and Responsible

Certification

  • CPR Certified
  • Certified Training Manager

Accomplishments

    Assignments:

  • September 2023- CTM assignment at the Wilmington, OH location
  • September 2022- CTM assignment at the Hurricane, WV location
  • August 2022- CTM assignment at the South Point, OH location
  • July 2021- CTM assignment at the Latrobe, PA location
  • I have also assisted the following clubs with staffing and organizational needs: Morgantown, Rostraver, Mt. Pleasant, Johnstown, North Huntingdon, Washington, Moundsville, and Bridgeport.



    • Openings/Remodels:

  • October 2023- Uniontown, PA FA Renewal
  • September 2023- Washington, PA Cardio Remodel
  • October 2021- Uniontown, PA Strength Remodel
  • December 2019- Moundsville Grand Opening
  • March 2019- Rostraver Grand Opening
  • August 2018- Uniontown, PA Re-Grand Opening
  • June 2018- Uniontown, PA Cardio Remodel



    • Accomplishments/ Awards:

  • Q3 2023 Recognition & Rewards Winner
  • April 2022- Received the We Win Together Certificate of Achievement Award
  • November 2022- Received the We Win Together Certificate of Achievement Award
  • February 2020- Received CTM Certification
  • October 2019- Received the Club Presentation Certificate of Achievement Award
  • September 2019- Received a “AAA” rating on the Operations BER (facility inspection)
  • Q1 2019 Recognition & Rewards Winner
  • June 2018 – Received a 92% on the Operations BER (facility inspection)



    • Events:

  • 10/23- Moundsville, WV Kids' Night
  • 8/23- School Supply Drive for District 133 and Mt. Pleasant, Pa Twisted Torque Event
  • 4/23- Pet Supply Drive for District 133
  • 10/22- Duck Hollow Trunk or Treat & Morgantown, WV Trunk or Treat Event
  • 8/19 – Hoops & Scoops
  • 6/19 – Fireworks over Fayette, Relay for Life and Autism Walk
  • 11/18 – Turkey Trot
  • 10/18 – Loving Daniel Benefit
  • 9/18 – Hackers & Slackers
  • 7/18 – Fireworks over Fayette
  • 6/18 – Relay for Life
  • 5/17 – Back Draft Pizzeria Ribbon Cutting

Additional Accomplishments

  • Opportunity Scholarship Award (Cal-U)
  • Dean’s List (Cal-U & LBI)
  • Academic Excellence Award (LBI)
  • National Honor Society (Laurel Highlands High School)

Timeline

CLUB MANAGER

Planet Fitness
05.2018 - Current

ASSISTANT MANAGER / FRONT DESK STAFF

Planet Fitness
05.2015 - 05.2018

HAIR STYLIST

JR Hair Design
05.2014 - 05.2015

ASSISTANT MANAGER/SALES ASSOCIATE

Shoe Department
01.2011 - 01.2014

Associates Degree, Physical Therapist Assistant Program -

California University of Pennsylvania

Certified Licensed Cosmetologist in PA -

Laurel Business Institute

General Studies -

Laurel Highlands High School

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Jordan Seeley